Order Management Deliver Operator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Order Management Deliver Operator

Location(s): Cary, NC
(Remote)

Overview
We are seeking a Logistics Order Fulfillment Specialist to support the Order Administration team during an SAP system upgrade project. This position plays a key role in processing and fulfilling medical equipment spare parts, tools, and radioactive source orders while delivering outstanding customer service to both internal and external stakeholders.

This is a fully remote opportunity for candidates residing in the greater Raleigh-Durham (RDU) area.

Location

• Candidates must reside in the Raleigh, Durham, or Cary, NC area for IT support and quarterly meetings.
• No travel required.

Available Shifts
Please indicate your preferred shift(s) on your resume.

• Monday-Friday | 9:30 AM - 6:30 PM
• Tuesday-Saturday | 8:00 AM - 5:00 PM
• Tuesday-Saturday | 1:00 PM - 10:00 PM
• Sunday-Thursday | 1:00 PM - 10:00 PM
• Monday-Friday | 10:00 AM - 7:00 PM
• Monday-Friday | 10:30 AM - 7:30 PM

Responsibilities

• Answer inbound phone calls and respond to customer emails.
• Process, research, and escalate spare parts, tool, and radioactive source orders.
• Track shipments, backorders, and delivery status.
• Investigate and resolve order-related issues.
• Coordinate with Field Service Engineers, Technical Support, Customer Care, warehouse logistics, vendors, and shipping carriers.
• Reconcile spare parts shipments and ensure accurate order fulfillment.
• Utilize SAP, Microsoft Outlook, FedEx, DHL, and other internal systems.
• Deliver timely, professional customer service while meeting service expectations.

Qualifications

• Minimum of 1 year of professional work experience.
• Strong customer service and communication skills.
• Excellent computer proficiency, including Microsoft Office.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to analyze information and make sound decisions.
• Team-oriented with a proactive, adaptable approach.
• Comfortable learning customized software applications.
• Flexibility to support alternate shifts during staffing shortages.
• Willingness to participate in an on-call rotation approximately every eight weeks.

Preferred Qualifications

• Previous experience in customer service, logistics, order processing, or administrative support.
• Experience with SAP is a plus but not required.
• Call center experience is helpful but not required.

Training

• Remote onboarding through Microsoft Teams.
• One-on-one training and job shadowing provided.

Interview Process

• One 30-minute Microsoft Teams video interview (camera required).

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.