New

Customer Service Representative

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Scottsdale
May 19, 2026
Customer Support Specialist (Technology Solutions) Hybrid (Scottsdale, AZ) \| Training Onsite Hybrid Schedule Make an Impact in a Fast-Growing Tech Environment We're partnering with an innovative, mission-driven technology organization that builds cutting-edge solutions used in real-world, high-impact environments. This is your opportunity to join a team where your work directly supports professionals making a difference every day. If you're passionate about helping people, thrive in a fast-paced setting, and enjoy solving problems-you'll fit right in. What You'll Be Doing * Deliver exceptional support across phone, email, and chat channels * Troubleshoot customer issues, identify root causes, and provide effective solutions * Clearly document all interactions using CRM tools (Salesforce or similar) * Maintain strong product and process knowledge to support customer needs * Meet performance metrics around responsiveness, quality, and customer satisfaction * Collaborate with your team and leadership to share improvement ideas and insights * Support users with questions related to innovative technology products and services What Success Looks Like * Providing accurate, timely, and empathetic responses to customers * Effectively balancing multi-channel support (60% calls / 40% email & chat) * Handling a high-volume environment (~40 calls/day, ~5 minutes per call) * Maintaining strong quality assurance standards and excellent documentation What You Bring Basic Qualifications * High school diploma or equivalent (Associate or Bachelor's preferred) * 1-2 years of customer support or call center experience * Strong communication skills (written & verbal) * Experience with Microsoft Office and CRM systems * Ability to multitask, problem-solve, and work efficiently under pressure * A customer-first mindset with strong empathy and attention to detail Preferred Skills * 2+ years of multi-channel support experience in a fast-paced environment * Familiarity with tools like Salesforce, MS Dynamics, or contact-center platforms * Experience supporting technical products or SaaS solutions Work Environment & Schedule * Monday-Friday, 8:00 AM - 5:00 PM * Hybrid schedule (4 days onsite / 1 day remote after training) * Training: In-office onboarding followed by guided remote learning, shadowing, and hands-on support Why You'll Love This Role * Work with cutting-edge technology products * Be part of a company that believes their work makes a real difference * Opportunity to transition into a permanent role with: * Competitive salary * Bonus potential * Strong 401(k) and benefits package * Collaborative environment with clear performance metrics and growth opportunities Who You'll Support You'll assist a unique customer base-including professionals in high-responsibility roles-by providing guidance, troubleshooting, and support for technology solutions and training needs. Ready to Apply? If you're looking for a role where you can build your technical support career while making a meaningful impact, we'd love to connect with you. Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Pay and BenefitsThe pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Scottsdale,AZ. Application DeadlineThis position is anticipated to close on Jun 1, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.