New

Contact Center Representative - $20 - $20.50/hr

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Chino
May 19, 2026
Job Description * Manage a high volume of inbound calls efficiently while delivering excellent customer service. * Assist customers with scheduling appointments for airbag recall services and provide dealership information. * Handle approximately 30-40 inbound calls per shift, addressing inquiries related to recalls, warranties, and troubleshooting (e.g., malfunctioning radio codes). * Accurately capture customer concerns, document interactions, and create cases as needed. * Provide clear and accurate information, resolve cases, or escalate to the appropriate department for further assistance. * Collaborate with team members to exchange feedback and support professional growth. * Handle high-volume inbound settlement calls, ensuring timely and satisfactory resolution of customer issues. * Deliver detailed claim information with a high level of accuracy and professionalism. * Utilize call center systems and tools effectively to manage customer interactions and data. * Consistently meet or exceed key performance metrics, including call handling time, customer satisfaction scores, and resolution rates. * Navigate multiple systems, screens, and software simultaneously to support customer needs. Schedule Requirements * Must be available Monday to Friday between 6:00 AM and 5:00 PM, with shifts assigned within this timeframe. Core Skills * Call Center Operations * Customer Service * Computer Navigation * Outbound Communication Top Skills * Strong call center experience * Excellent customer service skills * Proficiency in navigating multiple systems * Outbound call handling Additional Qualifications * Ability to work independently and collaboratively within a team environment * Minimum typing speed of 35 WPM * Strong computer literacy (multi-screen, tabs, and software navigation) * Previous customer service experience required * Strong decision-making skills with minimal supervision * Automotive or dealership experience is a plus (not required) Education * College degree preferred, but equivalent work experience is acceptable Experience Level * Intermediate Job Type & Location This is a Contract to Hire position based out of Chino, CA. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Chino,CA. Application DeadlineThis position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.