Customer Quality Manager

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Customer Quality Manager

• Estimated annual base pay: $108,000(minimum) - $140,000(midpoint) - $173,000(maximum)
• All members included in annual cash bonus opportunity.
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays.
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave.
• Adoption Assistance
• Employee Assistance Program, including mental health benefits.
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:
  • Home / Auto Insurance discounts
  • Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Key Responsibilities:

• Manage Quality Teams: Oversees and directs Customer and Production Quality Engineering teams to achieve established quality objectives.
• Drive Operational Quality Leadership: Oversee and advance production quality improvement efforts that reduce nonconformances and strengthen manufacturing output yields.
• Strengthen Customer Relationships: Build and maintain positive customer relationships through effective communication, responsiveness, and collaboration to support trust and long-term partnerships.
• Reduce Customer Warranty Returns: Lead efforts to identify and address the root causes of customer warranty returns, working with internal teams to implement corrective actions and improve product quality.
• Conduct Performance Evaluations: Performs regular performance appraisals, provides feedback, and facilitates training and development for team members.
• Resolve Quality Issues: Identifies, analyzes, and mitigates technical and operational quality problems to maintain operational excellence.

Key Skills:

• Leadership: Effectively manages and motivates teams to achieve quality and timeliness of objectives.
• Operational Management: Oversees daily operations to meet short-term operational goals.
• Strategic Planning: Develops and adapts departmental plans to address resource and operational challenges.
• Performance Management: Conducts performance appraisals, rewards, and fosters team member development.
• Problem Solving: Identifies and resolves technical and operational issues with consideration for broader departmental impact.
• Business Acumen: Understands how the quality department integrates with other business units to achieve overall operational objectives.
• Technical Expertise: Provides specialized technical guidance to team members and stakeholders to maintain quality standards.
• Decision Making: Makes informed decisions based on policies, procedures, and departmental plans.
• Interpersonal Skills: Guides and influences others to adopt different perspectives to enhance team performance.
• Financial Acumen: Monitors and achieves operational and financial results within the quality department.

Application window is anticipated to close 7 days from the original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.