Information Technology Technician (Local Government) - Somerset County MH/ID

Thank you for viewing our job posting! We are Bedford-Somerset DBHS, a local county government agency providing services to individuals with developmental disabilities and/or behavioral health concerns. Learn more about us at www.dbhs.co.

This opportunity is for an Information Technology (IT) Technician to provide technical support and systems assistance for DBHS staff at the agency's primary offices, field-based environments, and other remote locations. This position supports agency workstations, software, systems, peripherals, communication services, and other IT resources utilized throughout the organization to help ensure staff have reliable, accessible tools needed to effectively serve individuals and communities.

Full-time positions include excellent benefits such as healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays. We encourage work/life balance with alternative work schedule options and wellness time. We are a family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave.

Put your skills and training to use to perform IT functions and support to our staff! Apply today to join our IT Team!

The IT Technician provides first-line support for end users utilizing agency workstations, laptops, tablets, software, devices, systems, and services. This position helps staff maintain reliable access to the tools necessary to effectively perform their responsibilities and support service delivery for the agency. Additional related duties may be assigned as necessary to support agency operations, technology needs, and continuity of services. Support responsibilities include:

• Troubleshooting and resolving issues related to Microsoft Windows operating systems, Microsoft Office 365 applications, and other software utilized throughout the agency
• Providing support for peripherals and accessories including keyboards, mice, docking stations, security tokens, webcams, signature pads, monitors, printers, copiers, multifunction devices, VoIP phones, conferencing equipment, cellular devices, and other related IT equipment
• Assisting remote users with VPN connectivity, internet connectivity issues, security certificate installation, and other remote access support needs while promoting a supportive user experience
• Escalating unresolved or complex issues to higher support levels or vendors when necessary
• Managing assigned work through the IT Help Desk ticketing system
• Utilizing effective communication and collaboration with agency staff and other IT personnel to promote timely coordination, accurate documentation, and quality customer support
• Maintaining detailed records of reported issues, troubleshooting steps, resolutions, and follow-up activities
• Assisting with software installation through Intune, other mobile devise management services, or local workstation installations
• Assisting with maintaining accurate inventory records, asset labeling, equipment organization, and proper storage of incoming and returned equipment to support accountability, operational efficiency, and continuity of IT services throughout the agency
• Supporting user onboarding and offboarding processes, account creation and management, password resets, security group assignments, software license assignments, endpoint protection, software updates, and related administrative tasks in accordance with agency policies and security standards
• Assisting with troubleshooting network connectivity, internet access, VPN connections, and related infrastructure issues to help minimize service interruptions, support continuity of operations, and ensure staff are able to maintain effective access to agency systems and communication tools
• Assisting with basic software development, code maintenance, report creation, and documentation for the Electronic Health Record (EHR) and other agency applications
• Creating and maintaining technical documentation, knowledge base articles, training materials, how-to guides, and other user support resources designed to provide clear, accessible, and supportive guidance for staff utilizing agency technology systems and applications
• Providing equipment orientation and initial technology training for newly hired staff to help foster a welcoming, supportive, and positive onboarding experience
• Conducting one-on-one, group-based, and classroom-style training as needed
• Maintaining a safe, organized, and professional work environment

Work Schedule and Additional Information:

• This position reports to the DBHS Office for work.
• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
  • On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands, or in the event of an emergency.
• New staff will be on probation for six months.
• This position is typically not eligible for remote work; however, one day periodically of remote work may be approved on a case by case basis.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or
• An associate's degree in any information technology field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.