Enterprise Improvement Advisor - Patient Safety

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A Brief Overview

This role is intended to work closely with our Digital & Technology Services (DTS) team on projects specifically related to the go-live of the Roberts Children's Health Expansion (RCHE) building. The selected candidate will be interacting with key stakeholders for the building team including Human Factors, Facilities, Hospital Leadership, Family and Patient representatives, vendors, and front-line clinical staff. The selected candidate will be the primary touch point for the Patient Safety team's contribution and support of the RCHE building go-live, working with DTS and other staff also supporting the effort from the Center for Healthcare Quality and Analytics (CHQA).

This position will support the RCH expansion project from now until opening (currently expected to run through December 2028). We anticipate that this position will be absorbed into the enterprise Patient Safety budget at the end of the funding period; however, any continuation will be subject to organizational needs and available funding at the time.

This role possesses an intermediate level skill set and knowledge in the science and methods of process/ quality improvement.

This position promotes organizational transformation by advising on the planning and execution of improvement efforts throughout the organization through the application of a standard framework for managing improvement projects and acts as a consultant on improvement science and data driven decision making.

This role is capable of assisting less experienced team members.

Safety background preferred.

What you will do

• Effort - The expectation is that time spent on projects will be:
• 80% Tactical (performing and owning technical aspects of a project)
• 20% Transferring Knowledge (Teaching, Coaching and Mentoring)
• Technical - Improvement
• Promotes organizational transformation by advising on the planning and execution of improvement efforts throughout the organization.
• Applies the CHOP Improvement Framework for managing improvement projects
• Exhibits an understanding of different types of organizational problems and can identify and apply appropriate tools.
• Assists clinicians, clinical leaders and administrators to manage and understand improvement measures, performance dashboards and score cards and to use data analysis to drive fact-based decision making.
• Uses basic statistical concepts, tools and techniques in improvement work.
• Technical - Change Management - With assistance able to work in a variety of clinical/business settings to orchestrate effective individual and organizational effectiveness, including:
• Assessing human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
• Strategizing with team members to determine activities or interventions to create change in a human system.
• Effectively engaging employees in an open dialogue and other activities to address resistance and build commitment to change
• Developing communications strategies to support change
• Technical - Team Facilitation
• Effectively builds and facilitates improvement teams with clearly defined roles and responsibilities.
• Builds effective sponsorship and process ownership (Accountability)
• Manages dysfunctional team behaviors when observed
• Steers teams to use data driven decisions and choose best solution for project goal.
• Building Organizational Capability
• Participates in formal and just in time training on CHOP Improvement Framework and tools to clinicians, clinical leaders and administrators.
• Demonstrates understanding of adult learning principles.
• Provides coaching and consultation on the use of a standardized approach to improvement work
• Patient Safety/Accreditation/Regulatory
• Supports regulatory and accreditation activities, including participation in Joint Commission and Department of Health surveys and accreditation readiness
• Works with leaders and staff to integrate Safety Behaviors for Error Prevention into one's work.
• Acts as an organizational patient safety champion, and as a working member of the patient safety and quality improvement leadership of the organization, supports patient safety concepts and methods and high reliability principles.

Education Qualifications

• Bachelor's Degree - Required
• Master's Degree - Preferred

Experience Qualifications

• At least five (5) years of quality improvement, process improvement, and/or project management experience - Required
• At least one (1) year of leadership, management or supervisory experience - Preferred
• At least seven (7) years of quality improvement, process improvement, and/or project management experience in a healthcare related environment - Preferred

Skills and Abilities

• Advance proficiency with office software (Microsoft Office) including word processing, spreadsheet, presentation and project planning software (Word, Excel, PowerPoint, Visio)
• Intermediate proficiency with database software (Microsoft Access)
• Advanced knowledge of quality concepts, tools and methods, especially within healthcare
• Intermediate knowledge of Statistical Process Control (SPC)
• Intermediate knowledge of change management concept and techniques
• Intermediate knowledge of organizational dynamics, reliability and safety science, improvement methods and tools/measurement
• Excellent verbal and written communications skills
• Excellent time management skills
• Excellent organizational skills
• Strong interpersonal skills
• Strong customer service skills
• Strong critical thinking / problem-solving skills
• Strong project management skills
• Strong analytical skills
• Strong facilitation skills
• Basic leadership skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to gather, analyze and make decisions based on data
• Ability to convey complex or technical information in an easy-to-understand manner
• Ability to influence others to accomplish tasks outside of the direct span of control
• Ability to collaborate with stakeholders at all levels
• Ability to be flexible and adaptable to change

Licenses and Certifications

• Certified Manager of Quality (CQM) - American Society for Quality Control (ASQ) - upon hire - Preferred or
• Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ) - upon hire - Preferred or
• Lean Six Sigma Green Belt (LSSGB) - American Society for Quality Control (ASQ) - upon hire - Preferred or
• Six Sigma in Healthcare Certification - American Society for Quality Control (ASQ) - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.