Client Service Supervisor

Client Service Supervisor - Lenexa, KS, Monday to Friday, 9:00 AM to 5:00 PM

Pay range: $57,475+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Coordinates the efforts of all Client Representatives on a shift to ensure that prompt, courteous, and accurate information and assistance is provided to clients and other personnel. Handles and coordinates the resolution of more complex questions.

• Plans and coordinates customer service tasks such as scheduling appointments, order follow-up, and case management. Ensure commitments are met and that questions or complaints are processed properly and efficiently.
• Contributes to the development of new procedures and processes and the modification of existing customer service procedures.
• Directs the preparation and maintenance of records, reports, and other related data on all customer service activities and functions.
• Ensures that all services pertaining to patient information remain confidential and that conditions for release of information are in accordance with laboratory rules and regulations.
• Conducts and directs a continuing assessment of all customer service procedures, determines and recommends appropriate changes to effect improvement, and establishes new requirements to meet laboratory service schedules.
• Maintains contacts with customers, doctors, hospitals, etc., to constantly learn about new developments in customer service practices and procedures.
• May perform other duties as assigned.

Required Work Experience:

• 5 years of customer/client service, call center, scheduling, and healthcare operations
• 2-3 years supervisory experience

Skills:

• Experience with coaching, supervising, and developing employees
  • Experience with remote employees is highly preferred
• Excellent organization, communication, and interpersonal skills to manage employee, patient, and client concerns
• Experience with creating and working with performance metrics
• Strong attention to detail
• Critical thinker and problem solver
• Ability to adapt to changing conditions and circumstances
• Strong ability to multitask and manage competing priorities effectively
  

Education

• Bachelor's Degree (Preferred)
• High School Diploma or Equivalent (Required)