Customer Support Manager

Shift: Sunday - Thursday 6:30pm - 5:30am

Weekends as needed on call

Key Accountabilities:

• Coordinate sorting, inspection and packing assignments as negotiated between the company and each respective client.
• Understand the needs of the client, and requirements for each specific assignment to ensure jobs are completed satisfactorily.
• Hire and schedule employees for assignments as necessary, ensure assignments have proper work instructions and employees are trained. Assign employees to various tasks required to complete a job successfully.
• Evaluate employees' job performance and address issues in a manner that is consistent with company policies and practices.
• Develop Team Leaders to assist in job start-ups, training of inspectors, and supervising work onsite.
• Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise. Know when to make decisions, or when to defer to higher authorities.
• Address problems and deal with conflicts that may arise amongst customers or employees as necessary.
• Document all information pertaining to various jobs, including all information surrounding customer contact, employee contact, issues, concerns or problems.
• Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job.
• Develop relationships to lead to additional business opportunities within current accounts.
• Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more. Communicate issue with the Credit Manager as appropriate.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

• Strong leadership and multi tasking ability
• Excellent organizational skills
• Previous experience in customer service and supervisory capacity
• Preferred quality knowledge within an automotive environment
• Understanding of measurement units and tolerancing; ability to train others in this area
• Computer literate, able to utilize MS Word, Excel and PowerPoint and email software

Preferred Requirements:

• Preferred quality knowledge within an automotive environment

70-75k + 10k bonus

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

TK does not:

1.Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.Request payment of any kind from prospective jobseekers or candidates for employment;
3.Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.Send checks to job seekers; or
5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.Anyone making an employment offer in return for money is not authorized by TK; and
4.TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.