New 
Desktop Support Technician II US
 Spectraforce Technologies | |
 United States, Louisiana, Shreveport | |
 May 06, 2026 | |
| Background, Drug, and Citizenship screening requirements: Per Federal Law, Marijuana is part of the drug screening process and not permitted even if authorized locally. Travel will be required from June 1st through June 12th for training - onsite in Schenectady, NY - New hire will travel to NY for onsite training and return to start on June 15th at customer location - should be willing to travel for the 2 weeks for training. Candidates should have 3-6 years' experience supporting PC Hardware and software. Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users. PC Hardware and software IMAC project work. Newly acquired company by our customer is being transitioned which involves PC imaging / setting up / deployment / SNOW for asset tracking - some basic troubleshooting during deployment - should have good customer facing skills and good understanding of desktop support for imaging / deploying / troubleshooting PC's Comfortability providing hands & feet support for Server and Network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve. Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or requests for information. Enable Skills-Based Hiring No Will expenses be required for this position? YesAsset Required If asset is needed, complete User ID fields, then submit asset request via iProcurement. | |