Supervisor - Linen
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 55 Fruit Street (Show on map) | |
 Apr 18, 2026 | |
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Summary:
*Maintain updated Linen Services employee guide. *Coordinates and oversees the internal distribution of patient linen, operating room linen and staff attire throughout the main campus and ancillary sites. *Responsible for the MGH laundry account reconciliation process to include accurate expense recovery and billing to internal users; partners with Partners Corporate Finance on monthly reporting requirements. *Responsible for the annual submission of the operating and capital budgets. *Responsible for oversight of operational production processes: inventory control, scheduling and cart building. *Ensures that soiled linen is packed, transported and states and designated locations for vendor pick-ups as scheduled. *Must communicate JCAHO and DPH requirements and standards to staff and monitor compliance. *Responsible for the hospital's scrub uniform par level and distribution. *Responsible for planning, communicating and executing hospital-wide product linen infusion orders, back-orders/substitutions. *Manages the scrub exchange process and Alex machines throught the hospital. *Liaison from Linen Services to the MGH community with a commitment to providing excellent customer service. Serves in a consulting role for MGH end-users on linen offerings, product mix, par levels or other product procurement issues. *Develops and oversees the linen issue escalation/resolution process in Customer Service; interfaces with supervisors across functions to ensure timely issue closure. *Monitors the Customer Service linen call tracking data to ensure that delivery standards are met or par levels adjusted to meet demand. *Manages the efficient staging of emergent linen orders for Customer Service delivery staff. *Act as a liaison between MGB purchasing department and MGH stake holders; and partners with contracts for annual contract renewals. Education 7 years of professional experience, including 3-5 years of managerial/supervisory experience with a staff between 20 to 40 team members. Knowledge, Skills and Abilities Physical Requirements
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |