Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. What We're Looking For The Enterprise Account Manager (EAM) is responsible for managing and expanding strategic post-sale relationships across a portfolio of enterprise insurance carrier clients, primarily within the Top 200 U.S. Property & Casualty insurers. This role serves as the primary client success leader responsible for driving retention, adoption, and revenue expansion within the installed customer base. The EAM establishes a disciplined operating cadence to protect existing revenue while enabling long-term customer value realization and identifying strategic growth opportunities. Success is measured by retention performance (GRR/NRR), adoption and time-to-value, organic growth (new users/locations), and field conversion outcomes (including a minimum 35% win rate on CS-sourced opportunities) What You Will Do Strategic Account Ownership & Executive Relationship Management
- Serve as the primary post-sale relationship owner for assigned strategic insurance carrier clients.
- Develop and maintain trusted relationships with executive leadership, claims operations leaders, and key operational stakeholders.
- Maintain comprehensive stakeholder maps and influence strategies to strengthen long-term partnerships and reduce churn risk.
- Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) while ensuring alignment on performance, priorities, and next steps.
- Drive strategic account planning sessions to support retention, growth, and executive engagement.
Retention & Risk Management (GRR/NRR Discipline)
- Protect revenue through proactive retention management: monitor health indicators, surface risks early, and drive mitigation plans with clear ownership and timelines.
- Escalate issues effectively and coordinate internal resources to restore service confidence and prevent revenue loss.
- Ensure renewal readiness through documented account plans, executive sponsorship, and performance reporting.
Client Enablement & Adoption (Time-to-Value and Sustained Usage)
- Lead client enablement initiatives designed to accelerate onboarding, increase adoption, and maximize ongoing utilization across Ontellus products and services.
- Develop and execute customer success plans tied to measurable outcomes, including time-to-first-value and adoption milestones.
- Partner with Product/Ops/Support to remove workflow friction and improve client experience where it impacts adoption and retention.
Growth Within Existing Relationships (Users, Locations, Upsell)
- Drive revenue expansion within the installed base through:
- Net new users within existing carrier relationships
- Net new locations / offices / claim groups onboarded
- Upsell of new and existing products aligned to carrier needs and value realization
- Identifying expansion opportunities and aligning internally and externally on execution strategies.
- Developing enablement plans that support successful deployment and value realization.
Cross-Sell Opportunity Identification (in Partnership with Field Sales)
- Proactively identify and qualify cross-sell opportunities aligned to defined standards (validated pain/use case, stakeholders mapped, product fit confirmed, value range, next step/MAP).
- Partner with Field Sales to transition qualified opportunities and maintain joint accountability for results, including:
- CS-sourced opportunity acceptance rate
- Velocity from identification to acceptance to close
- Minimum 35% win rate on CS-sourced opportunities (tracked quarterly by portfolio)
Operating Cadence, CRM Discipline, and Executive Reporting
- Run a consistent operating rhythm across the book of business:
- Weekly: account health/risk movement, escalations, enablement progress, expansion plays, field opportunity pipeline
- Monthly: portfolio performance review (GRR/NRR, adoption, organic growth, field outcomes)
- Quarterly: QBR/EBR coverage and strategic account plan updates
- Maintaining strong CRM discipline within Salesforce or equivalent platforms, including accurate documentation, activity tracking, and forecasting inputs.
- Delivering concise executive-level summaries and performance insights for internal leadership and cross-functional teams.
Cross-Functional Collaboration
- Partner with Operations to ensure execution quality, issue resolution, and continuous performance improvements that protect retention.
- Partner with Product to influence roadmap priorities, drive launch readiness, and support customer-facing enablement content.
- Partner with Marketing on adoption campaigns and strategic communications aligned to enterprise carrier needs.
What You Need to Succeed
- Bachelor's degree or equivalent experience.
- Minimum 5+ years in enterprise account management, customer growth, or strategic client-facing roles (experience working with insurance carriers, legal services, or claims-related industries preferred).
- Demonstrated success managing executive relationships and navigating complex, multi-stakeholder enterprise accounts.
- Proven track record improving retention and driving expansion within existing customers (users/locations/product growth).
- Strong analytical and operating rigor; comfortable with GRR/NRR concepts, pipeline metrics, and CRM reporting (Salesforce preferred).
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is:
$85,000
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$90,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
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Datavant
Apr 13, 2026