New

Director Of Platform Engineering & Operations

TEKsystems
$200,000.00 - $240,000.00 / yr
United States, North Carolina, Charlotte
Apr 03, 2026
Description Role Summary The Director of Platform Engineering & Operations is responsible for the company's entire technology platform-overseeing both customer-facing systems and internal infrastructure to ensure 24x7 availability, security, and scalability across Azure cloud and on-premise environments. This hands-on leadership role balances technical execution and strategic management, including building a high-performing team, driving operational excellence, implementing security controls, and supporting the company's rapid growth. Key Responsibilities Leadership & Strategy Build, mentor, and retain a team of 8 engineers across infrastructure/network, DevOps/SRE, and desktop/end-user support, providing technical coaching, career development, and performance management. Own platform strategy, roadmap, and execution to meet business goals and customer SLAs Define and track operational KPIs (availability, MTTR, change success rate, incident volume, cloud cost efficiency) and present regular updates to the CTO and executive team. Take full ownership of platform strategy, roadmap, and execution aligned with business objectives, product needs, and customer SLAs. Establish operational cadence: incident reviews, change advisory board, service desk metrics, team retrospectives, and continuous improvement culture. Platform Operations & Architecture Own the design, implementation, and 24x7 operation of company's hybrid infrastructure (Azure + on-premise) supporting both production and internal corporate systems. Ensure high availability, scalability, performance, security, and cost efficiency across all environments. Hands-on architecture and implementation of cloud infrastructure, networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability. Drive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads. Define and enforce platform standards for networking, security, identity, logging, alerting, and operational discipline. DevOps & Site Reliability Engineering Lead DevOps and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices Hands-on implementation of Kubernetes clusters, container orchestration, service mesh, and cloud-native architecture patterns Establish SRE principles: error budgets, SLOs/SLIs, blameless postman reduce deployment risk, and increase developer productivity Implement robust change management processes (risk assessment, testing, communication, rollback procedures) that balance speed, safety, and audit readiness Information Security & Compliance Implement security and compliance controls, including access management, logging and monitoring, vulnerability management, incident response, and audit evidence collection. Establish security best practices across infrastructure: network segmentation, firewall rules, encryption (data at rest/in transit), secrets management, privileged access management. Lead incident response for infrastructure and platform issues, including root cause analysis, remediation, and process improvements. Own Disaster Recovery strategy and execution: define RPO/RTO targets, architect multi-region and hybrid DR solutions, develop runbooks, and conduct regular DR testing Ensure backup and restore capabilities across all critical systems with documented procedures and validated recovery processes Desktop & End-User Support Oversee desktop, endpoint, and telecom services (laptops, mobile devices, productivity tools, collaboration platforms, voice/conferencing) to deliver reliable, secure employee experiences Implement IT service management practices (incident, request, problem, asset management) with clear SLAs and user satisfaction metrics Manage vendor relationships across infrastructure, telecom, SaaS, and managed services-evaluate contracts, optimize licensing, and ensure service quality The individual needs to be hands-on, able to manage multiple data centers (including servers, VMware, Cisco, telecom, firewalls, load balancers), and manage hybrid cloud environments (ideally Azure, but AWS/GCP experience is acceptable). They should have experience with governance, cost optimization, vendor management, and security management for cloud platforms. The candidate must be able to communicate and work closely with the DevOps team, make architecture design decisions, and be a strong partner with the app dev team. Experience with containers (Kubernetes), infrastructure as code, and a strong focus on security are also important. They need to be able to interact with everyone from help desk staff to co-founders. Skills devops, data center operations, cloud, hybrid, fleet management, itsm, SOC 2, azure, kubernetes Top Skills Details devops,data center operations,cloud,hybrid Additional Skills & Qualifications Preferred Skills Experience in B2B SaaS, telematics, fleet management, IoT, or other real-time, data-intensive platforms serving enterprise customers Familiarity with ITSM tools (Jira Service Management, ServiceNow), configuration management databases (CMDB), and IT asset management practices Experience with observability and monitoring platforms (Datadog, New Relic, Prometheus/Grafana, Azure Monitor, Application Insights) supporting real-time GPS tracking, vehicle telematics, or IoT device management platforms Relevant certifications: Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, CISSP, CISM, ITIL Foundation or higher Experience scaling infrastructure to support rapid business growth (2x-3x revenue in 2-3 years) Prior experience operating in regulated or compliance-driven environments (SOC 2, ISO 27001, HIPAA, FedRAMP) Hands-on experience with Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, or similar CI/CD platforms Understanding of fleet management industry compliance requirements (FMCSA, ELD mandates, hours-of-service regulations) Experience Level Expert Leve Job Type & LocationThis is a Permanent position based out of Charlotte, NC. Pay and BenefitsThe pay range for this position is $200000.00 - $240000.00/yr. Employee Value Proposition (EVP) Free breakfast and lunch at their cafeteria, on-site childcare and gym, and pet friendly, new AI video analytics tool, they NEED an AI engineer, The VTrack Vision team builds GPU accelerated video analytics for real time safety monitoring across large fleets and industrial environments. Our system processes high volume video streams, runs YOLO based detection models, performs temporal tracking and smoothing to reduce false positives, and identifies actionable safety violations. Inference results are published to downstream APIs and integrated with Azure Event Hub, Blob Storage, and cloud monitoring systems. If you enjoy pushing GPU performance limits, crafting resilient ML pipelines, and building real world safety applications that make an impact, you'll fit right in. - wanting to hire FTE - open to contract if necessary Workplace TypeThis is a fully onsite position in Charlotte,NC. Application DeadlineThis position is anticipated to close on Apr 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.