Sr Analyst-IT Business

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

In the role as a Sr Analyst-IT Business you would have the responsibility to enable organizational change that delivers stakeholder value through business analysis. This position is accountable to understand business objectives, how work is being conducted, analyze alternatives, and recommend solutions. This position is accountable for performing requirements elicitation, analysis, representation and validation.

This position requires strong analytical skills to critically evaluate information elicited from multiple sources, reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a more general understanding, and distinguish solution ideas from requirements.

This position is accountable for the consistency, quality, and availability of TDS TELECOM's business processes within an integrated software systems environment. This role is integral to the organization's ability to produce process improvements through system transformation, process re-engineering and the automation of manual processes.

This position requires strong collaborative skills and the ability to work with cross functional and technical teams to depict/model the major TDS TELECOM operations, processes, encompassing architectures, workflows, and events. So that, projects can deliver effective end-to-end solutions, while achieving business goals, process alignment, and value.

The scope of work includes major system projects that cross functional boundaries and support company-wide mission-critical business operations.

Develop current state processes, elicit useful and harmful attributes of them, and facilitate stakeholder groups to consensus regarding solution components, requirements and business process designs. Elicit, analyze, validate and document requirements in a format traceable back to benefits and forward into execution.
• Develop and maintain a common BPA (Business Process Architecture) leveraging industry established frameworks such as the Business Process Frameworx/eTOM. Describe and model detailed Level 0-5 processes, used to influence strategy, projects, business process optimization, adaptive IT systems, and determine gaps between business needs and IT. Activities involved in the development of a BPA include: the creation of a big picture view of the organization and its context, establishing a common vocabulary across TDS Telecom, the creation and maintenance of a

  single business process landscape with its associated dependencies, such as related applications and data.

  Keep current with:

  • business process architecture technologies and management trends.
  • trends in business process integration, such as technology advances in XML, application integration tools, or business process modeling tools.
  • process flow capabilities and technologies.
  development directions of key applications purchased by or developed within Telecom.
• Build proficiency in, learn and adhere to industry and company practices for core business analysis functions, including but not limited to facilitation, elicitation, analysis, validation and representation of business, stakeholder and solution requirements.
• Define technical standards and guidelines governing when and how to use the BPA. Work with other analysts, architects and designers to drive reuse of BPA components, with the goal of moving from a functionally siloed organization to one that is end-to-end process oriented.
• Work with integration interface stakeholders, including process owners, business and systems analysts, application designers and database administrators, to define the structure for integration. Ensure that business process requirements such as currency, availability, response times and transactional volumes are understood and documented.
• Represent Telecom by working with vendors to understand, influence and drive technology improvements in vendor package application software capabilities related to service oriented architectures (SOA) and application programming interfaces (API) consistent with the, eTOM definitions and other standards.
• Review interface project deliverables to ensure business process quality and traceability of requirements, and for adherence to all business process quality management standards. Ensure that the interface designs incorporate business process usage standards, such as use of elements of the established BPA.
• Ensure record retention standards related to data elements defined in the BPA are adhered to according to company policies.

Required Job Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 5+ years of systems development, business analysis, or business process administration experience including at least 3 years of business process administration and/or modeling in a complex process environment.

Other Qualifications

• Experience performing most of the essential duties of this position in some capacity in a direct or related role.
• Strong written and oral communications skills, including the ability to communicate at very senior levels within the business organization.
• Experience modeling complex business processes and translating them into understandable IT constructs.
• Strong ability to develop, document, and communicate architectural models, viewpoints, and perspectives in tools such as Excel and Visio.
• Strong critical thinking skills, including the ability to abstract and see patterns, and the ability to generate and evaluate multiple alternatives as a part of complex decision-making.
• Strong technical experience, process analysis and design experience, and creative skills. Solid working knowledge of process modeling, integration brokers, middleware and application integration.

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The associate may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.