Principal Product Owner, Customer Technology and Enablement
 PG&E | |
Bay Area Minimum: $151,000
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 United States, California, Sacramento | |
 Apr 02, 2026 | |
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Requisition ID# 171677 Job Category: Information Technology Job Level: Manager/Principal Business Unit: Customer & Corporate Affairs Work Type: Hybrid Job Location: Sacramento; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakland; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City Department Overview The Customer Technology and Enablement team at PG&E oversees the day-to-day operations and strategic roadmap for a portfolio of customer facing technologies, including PG&E's billing system, Customer Relationship Management system (CRM), Energy Insights platform and the Customer Data Management system. In addition, to overseeing major technology projects, PG&E's Customer Technology Planning & Enablement organization is creating and activating a Value Management Office (VMO) in support of their portfolio of digital products, aligned to the Scaled Agile Framework (SAFe) methodology. In the long term, the transformation intends to help this team embrace a product mindset, enable lean management of products (Lean Portfolio Management, LPM), provide clear prioritization to build initiatives, align the organization strategically, enable value-driven decision making, improve positive impact of build, reduce waste, and decrease time to value. The Infrastructure and Operations team is focused on two enterprise critical systems. The CRM system which is utilized by our Contact Center Operations department and the Medallia platform. At PG&E, Medallia is the enterprise platform used to capture, analyze, and operationalize customer sentiment across key customer interactions and digital touchpoints. It serves as a core input into how the organization understands customer experience and prioritizes improvements. Within the Infrastructure and Operations portfolio, Medallia works alongside the CRM system used by Contact Center Operations. Together, these platforms allow teams to connect customer feedback with customer interactions, helping identify where experiences break down and where improvements will have the greatest impact. Position Summary The Principal Product Owner position is a member of the Medallia team. This role will collaborate with business partners to develop and define overall product plans and strategy, as well as partner with development to get strategic product enhancements to market. What You Will Get
This position is hybrid, working from your remote office and your assigned location based on business need. There will be monthly meetings in Fresno. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. Bay Area Minimum: $151,000 Bay Area Maximum:$143,000 California Minimum:$143,000 California Mid:$194,000 California Maximum:$244,000 This job is also eligible to participate in PG&E's discretionary incentive compensation programs. Job Responsibilities
Qualifications Minimum:
Desired:
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