Multispecialty Clinic Manager - 139067

The Multispecialty Clinic Manager provides direct supervision to professionals and technical staff within the East Campus ambulatory clinics. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals.

Supervises clinic operations, typically spanning multiple providers, clinics and / or practices. Works closely in managing both community practice providers and faculty providers. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations.

Unique role in that community providers require support that is often centralized with faculty practices. Such as call center and revenue cycle level of support. Must be knowledgeable in ambulatory practice operations.

While not required, a cover letter is highly recommended when applying to this position.

• Nine (9) years of related operation or project management experience, education/training, OR a Bachelor's degree in business, healthcare administration, or related area PLUS five (5) years of relevant operations or project management experience. Two (2+) years of healthcare operations experience is highly preferred.

• Proven success in a supervisory role by effectively prioritizing subordinate staff's activities, and managing a medical practice, including registration, scheduling, and authorization.

• Proven change management skills, including the ability to lead teams through operational and process improvements.

• Strong short-term planning, analysis, problem-solving, and customer service ability. Uses sound judgment in responding to issues and concerns. Demonstrated ability to exercise good judgment for problem solving and ability to anticipate problems. Focused with a sense of urgency.

• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.

• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.

• Strong ability to work collaboratively with internal and external peers and managers. Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization.

• Excellent written and verbal communication skills, with the ability to train and mentor subordinates, convey complex administrative, clinical, and technical information in a clear and concise manner, and prepare and present various reports, documentation, analyses, and project proposals.

• Working knowledge of electronic medical records systems.

• Supervisory office management experience within an outpatient setting.
• Previous leadership role which includes managing direct reports, project management, conducting performance evaluations, and creating/managing reports in Excel.
• Ability to think creatively and independently on concepts requiring advanced analytical skills.
• Advanced knowledge of administrative, budgetary, human resources, and financial principles and practices.
• Lean Six Sigma experience.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.