Account Manager

Account Manager

Who we are:

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

We are currently searching for an Account Manager to be based out of Harvey, IL. Reporting to the Inside Sales Manager, this person will be responsible for building strong relationships with assigned accounts, working in conjunction with Outside Sales to address customer needs and increase service levels, and identifying new business opportunities among both existing and new accounts. The Account Manager works with cross-functional internal teams to improve the entire customer experience.

The ideal candidate will have at least 5 years of experience in a sales or customer facing role and proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.

Experience in lean manufacturing or business system-based company is a plus.

What you'll do:

• Responsible for keeping current customers satisfied by delivering exceptional customer service on a day-to-day basis.
• Serve as the lead point of contact for all customer account management matters, including identifying customer needs, ensuring proper quotes are used, and translating customer needs into solutions.
• Build and maintain strong, long-lasting customer relationships.
• Liaise between the customer and other internal teams, manage the expectations of customers, and ensure disruptions do not occur during the service delivery process.
• Minimize aged inventory and aged receivables.
• Run ad hoc reports to provide customer updates.
• Assist with challenging customer requests and/or escalate issues as needed.
• Responsible for working with the Outside Sales team to onboard new customers.
• Responsible for managing and cleaning daily inventory reports for customers to ensure old and aged orders are properly maintained.

What you'll bring:

• At least 5 years of experience in a sales or customer-facing role.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
• Ability to juggle multiple account priorities, while maintaining sharp attention to detail.
• Proven ability to build strong relationships with customers.
• Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point).
• Experience with CRM software, preferably Salesforce.com, is a plus.
• Experience with JD Edwards is a plus.
• Excellent oral and written communication skills.
• Excellent planning and organizational skills.
• Ability to work independently and/or with little supervision in a team environment.
• Embodies a positive attitude and continues improvement mindset.
• Strong problem-solving skills.
• Bachelor's degree preferred.

Within 3 months, you'll:

• Complete your Atkore Immersion Program
• Understand how your job will help deliver Atkore's strategy
• Establish rapport with direct reports

Within 6 months, you'll:

• Leverage your team to effectively deliver on Atkore's strategic priorities
• Maintain an effective team built on strong interpersonal relationships, strengthening the team's commitment to Atkore's Core Values of Accountability, Teamwork, Integrity, Respect, and Excellence

Within 12 months, you'll:

• Drive to continually improve their area of responsibility
• Possess an intricate understanding of what the team does well and where there is an opportunity
• Resolve any issues quickly and safely

Atkore is a recipient of a Great Place to Work certification and a Top Workplaces USA award! We're committed to creating an engaged and aligned workforce that drives collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that's consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Join our team and align yourself with an industry leader!

As of the date of this posting, a good faith estimate of the current pay for this position is $54,160 - $74,470. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits available include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

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