Marketing Automation Operations Specialist

This is a hybrid opportunity. The ideal candidate must be commutable to our Center City, MN location.

The Marketing Automation Operations Specialist is part of the Corporate Marketing team and is responsible for the operational execution of marketing automation programs within Salesforce Marketing Cloud. This role owns the day-to-day build, deployment, and management of journeys, automations, and campaign schedules to ensure marketing communications are delivered accurately, consistently, and in accordance with established standards.

The Operations Specialist partners closely with marketing automation leadership and works as a liaison between the business and IT to design and deliver high quality, scalable technical solutions. This role also provides thought leadership, technical prowess, and the ability to manage cross-division, cross-functional teams, driving the creation of digital solutions, email campaigns, email reporting, and data integration.

• Marketing Automation Development & Execution
• Marketing Automation System Administration
• Reporting, Monitoring & Optimization
• Provide a high level of customer service, display a positive image to internal and external customers, and promote organizational teamwork.

Required Qualifications:

• Bachelor's degree or equivalent combination of experience and education in marketing technology and marketing automation
• 3-5 years of experience working in a marketing automation or email marketing platform (Salesforce Marketing Cloud preferred).
• Demonstrated experience building and managing automated campaigns, journeys, or workflows.
• Strong understanding of marketing operations, campaign scheduling, and QA processes.
• Experience working in a structured, process driven environment with multiple stakeholders.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.

Preferred Qualifications:

• Salesforce Certified Marketing Cloud Engagement Administrator.
• Experience partnering with data, CRM, or IT teams in a cross functional MarTech environment.
• Experience in regulated industries such as healthcare, nonprofit, or financial services.
• Familiarity with email compliance standards and subscription management models.
• Execution and delivery focused mindset with a desire to continuously improve processes.

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.