Admin Support Associate

The Office of Admissions at Winston-Salem State University (WSSU) is seeking an Administrative Support Associate to join their team!Are you passionate about providing top-notch customer service and excel in managing documents and data? Do you thrive in a fast-paced, dynamic environment? If so, we invite you to join our team at WSSU as the Primary Internal Customer Service Contact for the Office of Admissions!

Key Responsibilities:

Why WSSU?

At Winston-Salem State University, we are committed to fostering a supportive environment where every member of our community can thrive. We offer competitive benefits, opportunities for professional growth, and a vibrant campus life. Join us in making a difference in our students' lives and our institution's future.

WSSU is an equal opportunity employer and welcomes applications from all qualified individuals.

Apply now and become a vital part of our Admissions team, contributing to the success of our students and the university community!

The primary function of the Office of Admissions is to achieve and maintain the optimum recruitment rates for the University. In conjunction with this function, the Office of Admissions develops programs that will market the University and provide access to qualified candidates. Also, it is the goal of the department to enroll students with a profile that equips them to meet the challenges of the University.

Thompson Center, Room 206

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Communication: Verbal and Written Communication- Provide superior customer service communication and presentation skills (written and oral). Communicate well with students, parents, faculty, staff, and others while maintaining appropriate confidentiality.

Coordinate Reporting and Communications: Coordinate and process recruitment documents, process contact cards, telephone inquiries, email requests, and other recruitment documents into the prospective student database. Coordinate and process admissions documents, download web applications, and process new student credentials for admission. Prepare admission folders for review and prepare admission decision sheets for counselor review. Adhere to all FERPA rules and regulations. Adhere to WSSU Data Standards. Check for minimum course requirements and enter the Admission decision. Return Admissions decision sheets to files before the end of the day. Ensure regular process flow and thresholds are maintained as outlined by management. Demonstrated ability to plan, meet deadlines, and accomplish goals effectively. Demonstrate and promote the University's cultural values.

Problem Solving: Anticipating and troubleshooting the needs of the Admissions staff. Responsible for assisting with training new data entry staff, providing support on best practices, admissions procedures, and university processes, and providing primary support for building skills across the data entry team.

Information/Records Administration: Demonstrated ability to work accurately and effectively with computerized data systems (i.e., Banner). Adhere to all FERPA rules and regulations. Adhere to WSSU Data Standards