Systems Administrator

Salary: $105,000/year - $115,000/year

Position Summary:

At Children's Aid, we believe that all kids have limitless potential. Our dedicated staff provides comprehensive support for nearly 50,000 children and families in targeted, under-resourced New York City neighborhoods. We know what it takes to ensure children grow up strong, healthy, and ready to thrive in school and life: excellent education and health care, social-emotional support, and strong, stable families.

The mission of the Office of Performance Management is to create sustainable data-driven operations in programmatic and central divisions to increase effectiveness and achieve mission-driven outcomes for children. The Data Analyst contributes to and drives this through database creation, management, analysis, reporting, and collaboration with a diverse array of programs and central departments. The Data Analyst possesses superior data management and analytic skills, as well as a proven ability to communicate in writing and verbally with a wide range of stakeholders to foster accountability and learning, including effectively translating technical issues and concepts to a non-technical audience.

Essential Duties: The System Administrator is responsible for managing and maintaining a Children's Aid's multi-site Windows Server and VM environment including:

• Windows Server/Active Directory administration.
• Microsoft 365 and Azure administration.
• Security and antivirus protection administration.
• Server and network backup configuration and management.
• Exchange and Directory File Services management and administration.
• Mobile device configuration and management. VPN and mobile management tools.
• Participation in infrastructure and network projects including setup, configuration, and support of modern technology.
• Proposing and implementing hardware, security, software options to improve infrastructure.
• Participation in security audits and intrusion testing activities. Remediation of any findings.
• Disaster preparedness.

Exchange & Directory Files Services Administration

• Maintain current hardware and software patch and release levels for servers and associated applications.
• Create, maintain, and manage Power Shells scripts. Document scripts and record changes.
• Administration of logs, mailboxes, accounts, mail groups, personal and Share folders.
• Troubleshoot and resolve Exchange or DFS related issues. Resolve mailbox issues if required.
• Troubleshoot and Monitor backup and replication process.
• Ensure proper Security access procedures are implemented and maintained.

Backup Administration

• Schedule, monitor, and report on all network server backup jobs. Adjust backup schedules to guarantee data availability and system performance.
• Perform system and data restores to support business requirements.
• Implement and maintain data archiving processes and procedures.
• Perform maintenance on backup jobs, including all file and email servers.
• Troubleshoot and resolve backup issues.
• Verify completion of scheduled backup jobs daily.

System Administration

• Provide maintenance and support of physical and virtual servers, including monitoring, verifying available server resources, patching, or updating software and hardware.
• Perform day-to-day administration of Active Directory, including creating, disabling, or removing AD user accounts.
• Manage the Group Policy policies, implementation, and file permission assignments.
• Maintain and extend ADFS services as required.
• Review system audit logs and alerts as required.

Other

• Adhere to all defined standards for naming, documentation, and security with regards to network server related systems.
• Modernizing to cloud systems where feasible and beneficial.
• Ensure security standards are implemented and maintained. Report any violations.
• Implement, maintain, and manage remote support process and procedures.
• Perform server hardware, firmware and system software installations and configurations.
• Maintain currency of software and firmware patches and updates on server-based systems and infrastructure.
• Implement server or other related projects in conjunction with internal and external resources.
• Create and maintain current documentation related to areas of responsibility.
• Monitor, log, and execute appropriate responses based on enterprise monitoring device information.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in computer science or equivalent experience required.
• 5 - 7 years in a Windows System administration role or equivalent experience

Key Competencies:

• Exchange and Directory File Services administration.
• Experience and knowledge - MS SQL Server, Active Directory, DNS, DHCP, Exchange, Group Policy, PowerShell.
• Virtualization implementation and administration - VMware, vSphere, ESXi
• Excellent Storage knowledge and experience - HP3PAR, NetApp, OneDrive, Azure.
• System Backup/Restore - Veeam.
• Exceptional knowledge of Network and hardware technologies - switches, routers, firewalls.
• Excellent analytical, problem solving, and debugging skills.
• Highly organized and detail oriented with outstanding verbal and written communication skills.
• Ability to express technical concepts effectively both verbally and in writing.
• Ability to work well independently and with people of varying degrees of technical expertise.
• Solid communication and negotiation skills with third party vendors, IT staff, and business areas.
• Desire to grow and capability to learn.
• MCSE, CCNA, VCP a plus

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.