New 
Network Engineer I - DOCSIS Engineering - Sioux Falls, SD
 Midco | |
company vehicle
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 United States, South Dakota, Sioux Falls | |
 Apr 02, 2026 | |
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Job Summary:
The Network Engineer I - DOCSIS team is responsible for helping create and operate our highly rated and award-winning service provider network. This role is important to design and enhance our network to meet the evolving needs of our clients. The Network Engineer I - DOCSIS is a critical team member to design, build, maintain and support Midco's DOCSIS access network. Responsibilities: * Provide high level support of Midco's Access Networks by engaging working knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks. * Provide support for multiple projects or aspects of the Fiber and HFC access networks. * Assist field with problem resolution on DOCSIS and PON networks. * Deploy, configure, and maintain DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware. * Perform network upgrades on all managed equipment including customer CPE. * Create Visio drawings of network architecture and configurations. * Ensure that access networks are in compliance with company, departmental and FCC regulations, policies, and procedures, and conduct technical audits as necessary to monitor compliance. * Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks. * Engineer and perform any testing and design processes required to expand and implement new spectrum into our access networks. * Manage customer allocation and tracking of spectrum and service segmentation to ensure customers are receiving their subscribed service and performance expectations. * Keep Management up to date of engineering activities, issues, and progress. * Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships. * Asist with resolving outages quickly and completely, while providing optimal internal customer service. * Assist in developing specifications and parameters for the design of access networks. * Coordinate effective testing programs with the Technology Group and Field Operations. * Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record. * Compile timely, comprehensive, and accurate reports as requested. * Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers. * Adhere to Midco's privacy guidelines to ensure each customer's privacy. * Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures. * Maintain reliable and predictable attendance as required by the position. * Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications: * Associates' degree in network engineering or equivalent experience. * Minimum 7 years network engineering experience. Preferred Qualifications: * Bachelor's degree in network engineering or equivalent experience. * Experience in telecommunications industry. Work Environment: * The noise level in the work environment is moderate. * Work occurs in a mix of office, community, and field environments, requiring flexibility to move between settings based on daily operational needs. * Noise levels and environmental conditions vary by location, ranging from quiet office settings to busier operational or outdoor environments. * Schedules may extend beyond standard business hours based on operational priorities, customer needs, or emergent situations. This may include occasional evenings, weekends, or holiday availability Physical Demands: * Movement through office, customer, and field environments may involve walking, standing, bending, reaching, and similar routine physical actions during site visits and team interactions. * The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs. * Requires frequent standing and walking to access network equipment and test locations. Mental Demands: * Ability to analyze and troubleshoot complex network issues in a fast-paced environment. * Adaptability to manage changing priorities and multiple tasks simultaneously under tight deadlines. * Effective problem-solving skills to diagnose and resolve DOCSIS network challenges with minimal supervision. | |