NOC Live Production Engineer

Sony Electronics Inc. islooking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly "Free Fridays", and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

Job Description

Sony is seeking a NOC Live Production Engineer to provide advanced technical support for live production, newsroom automation, and enterprise broadcast solutions. This role serves as a critical bridge between customers, engineering, product management, and sales while delivering highquality troubleshooting, system support, and customer advocacy across complex, multivendor environments. The ideal candidate thrives in ambiguity, communicates effectively with both technical and nontechnical stakeholders, and is passionate about delivering worldclass customer outcomes.

Responsibilities

• Deploy, test, optimize, monitor, and support enterprise hardware and software solutions in live production and newsroom environments.

• Administer and maintain:

  • Windows Server and Linux Server environments

  • Databases and system logs

  • Cloudbased infrastructure

• Configure, troubleshoot, and maintain network environments supporting broadcast and media workflows.

• Support proprietary Sony and partner hardware and software (20+ products across live production, archive storage, and media asset management).

• Collaborate directly with team members on troubleshooting, QA, and interoperability efforts.

• Review system logs, identify root causes, and recommend countermeasures to prevent recurrence.

• Operate, configure, and maintain live production demo systems and laboratory environments.

• Provide hightouch customer support and issue mitigation across the full lifecycle - from deployment through resolution.

• Participate in customer meetings with stakeholders at all technical levels, including system designers, production staff, and executives.

• Manage customer relationships with agility and a solution-oriented mindset, often exceeding standard support expectations.

• Clearly document troubleshooting steps, findings, and resolutions in Salesforce CRM.

• Partner with Sales and Marketing to communicate the "voice of the customer" and support new and prospective customer engagements.

• Assist Product Management with customer feedback, system reviews, and solution positioning.

• Collaborate with industry partners to meet complex enterprise customer requirements.

• Support contracts management with service agreement inputs and proposals.

• Create and maintain knowledgebase documentation for troubleshooting and remediation.

• Perform Salesforce case management and related reporting.

• Apply critical thinking and creativity to solve nonstandard customer challenges.

Minimum Requirements

• Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent practical experience.

• 3+ years of experience providing technical support or solutions support in enterprise, broadcast, media, or complex IT environments.

• Strong troubleshooting and analytical skills in enterprise hardware and software environments.

• Experience with:

  • Windows Server and Linux Server administration

  • Networking configuration and troubleshooting

  • Database administration and system log analysis

• Familiarity with live production systems, newsroom automation, or broadcast environments.

• Ability to communicate effectively with users of varying technical expertise, from nontechnical end users to system architects.

• Proven ability to document technical issues clearly and thoroughly in CRM systems (Salesforce preferred).

• Comfort operating in environments with evolving requirements and ambiguity.

Preferred Skills

• Experience with newsroom automation systems and enhanced live production control systems.

• Handson experience with live production products such as switchers, media devices, and related LPS solutions.

• Familiarity with commercial offtheshelf broadcast equipment and multivendor system integration.

• Experience supporting cloudbased production or media workflows.

• Prior customerfacing technical support or solutions engineering experience in broadcast, media, or enterprise technology.

• Demonstrated ability to collaborate across engineering, product, sales, and partner organizations.

Honesty, integrity, and ethical conduct are material requirements for the responsibilities outlined above.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC

Sony Electronics Inc. and Sony of Canada ULC. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at talenthelp@am.sony.com, or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.

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