Retail Brand Ambassador / Customer Engagement Associate (In-Store Events)

Description

$15/hr + bonus | Work inside Costco
Friendly, outgoing individuals wanted to engage with customers, help schedule in-home consultations, and be part of a fun, team-focused environment. No cold calling.

Make an Impact With Every Interaction - Join Our Team of Brand Ambassadors - Apply Today!

At ABC Home & Commercial Services, we're a family-owned company with 75 years of service and over 1,000 employees across Central and South Texas. We believe in supporting our team, serving others, and creating positive experiences for every customer we meet.

We're looking for friendly, energetic, and team-oriented individuals to join us as Retail Brand Ambassadors inside Costco locations throughout the Austin area.

This application is open for candidates that reside in the South/Central Austin & Kyle area.

Must be willing to work at all Costco's in Austin AND surrounding areas.

Compensation, Schedule & Location:

Compensation: $15/hour + bonus range $100 - $250+ per pay period (semi-monthly).

Schedule: Wednesday-Sunday* (Mondays & Tuesdays off)

Shift: Possible Start time is 8:30 AM with a standard 8-hour shift, plus occasional 2 hours of overtime.
Location: Stationed at the \"home\" store on Wed., but the other locations may differ Thu. - Sun. depending on where the Roadshows occur. The other Costco stores are: Great Hills, Cedar Park, Georgetown, Pflugerville, William Cannon, and Kyle.

How You'll Make an Impact:

As an ABC Brand Ambassador (In-Store Lead Generator), your primary goal is to connect with customers and set appointments for in-home consultations at our warehouse partner locations. These consultations are for the custom installation or replacement of water heaters, water treatment systems, and HVAC systems.

You'll thrive in this role if you enjoy meeting new people, building rapport quickly, and creating positive experiences for every customer. You'll be friendly, energetic, and approachable, with the ability to engage respectfully and persuasively with all types of people.

Requirements

What You'll Bring:

• A naturally friendly and outgoing personality, with enjoyment in meeting new people and starting conversations
• Strong teamwork skills, collaborating with colleagues and supporting others during fast-paced in-store events
• Ability to adapt quickly to changing locations, schedules, or customer interactions while maintaining a professional attitude
• Self-motivation and energy, bringing enthusiasm to every customer interaction and task
• Clear and respectful communication skills, able to engage and inform customers in a persuasive yet approachable way
• Prior experience in sales, marketing or customer service is preferred.
• Strong organizational skills.
• Must be capable of standing for long periods of time.
• Ability to stay focused in an environment that may be prone to continuous distractions and interruptions.
• Ability to work weekends with minimal supervision required - Schedule: Wed. - Sun.* with Mon. & Tue. off.
• Reliable transportation for travel to six Costco's (Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon and Kyle).
  

What We Offer:

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including paid Gold's gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

What You'll Do:

• Connect with Costco members in a warm, approachable, and genuine way
• Start conversations and build quick rapport in a busy retail setting
• Share information about ABC's home services (HVAC, water heaters, water treatment)
• Representing and/or marketing the brands (and products/services) of the warehouse company (e.g., Costco), the manufacturing company (e.g., Lennox or EcoWater) and the service company (ABC Home & Commercial) in a highly positive, professional and courteous manner.
• Always ensuring a positive impression of all companies and in all circumstances (even if the only exchange is a friendly "smile").
• Developing and maintaining a basic knowledge of product lines and services.
• Documenting and/or updating customer records and interactions as required.
• Schedule free in-home consultations with warehouse club members for in-home consultation with ABC sales specialists.
• Travel to six Costco's (Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon and Kyle).
• Work alongside a supportive team while representing trusted brands

WhyThis Role Can Work For You:

• Great fit for those who enjoy meeting people
• No cold calling - all interactions happen in-store
• Supportive, team-focused environment
• Steady hourly pay with additional bonus potential

ABC is an Equal Opportunity Employer and participates in the E-Verify Program.

Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. In addition to ABC's pre-employment screening, applicants must also meet Costco's background check requirements to be authorized to access Costco property or interact with its members.

*As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations.

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