UKG Pro HRIS & Payroll Analyst

About Bell and Howell

Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.

Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360 advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.

Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry.

Position Title: UKG Pro HRIS/Payroll Analyst

Location: Durham, NC

Job Summary:

The UKG Pro HRIS & Payroll Analyst is a hands-on role responsible for supporting the accuracy, integrity, and functionality of the organization's HR systems (UKG) and payroll processes. This role ensures employees are paid correctly and system issues are identified and resolved in a timely manner.

This position partners across HR, Payroll, and external vendors to troubleshoot issues, validate data, and drive system and payroll accuracy.

Job Responsibilities:

HRIS / UKG System Support

• Provide day-to-day production support for UKG Pro and WFM, including business processes, data management, and system functionality

• Troubleshoot system issues end-to-end, including payroll, accruals, and integrations (e.g., PTO, payroll deductions)

• Identify root causes and implement both short-term fixes and long-term solutions

• Serve as a primary point of contact for HRIS-related issues, ensuring timely and professional resolution

• Maintain data integrity by establishing and enforcing best practices for system usage and data entry

• Support system updates, enhancements, testing, and upgrades, including coordination with vendors

• Manage multiple requests simultaneously, prioritizing and escalating issues as needed

• Communicate status, risks, and resolutions clearly to HR, Payroll, and leadership

• Develop basic user guidance and support materials to improve system adoption and accuracy

Payroll Support & Processing

• Serve as backup for U.S. and Canada payroll processing, ensuring accuracy, timeliness, and compliance across both regions

• Review and validate payroll data to ensure accuracy of earnings, deductions, and taxes

• Identify, investigate, and resolve payroll discrepancies prior to payroll processing

Payroll Transactions & Employee Support

• Research and resolve employee payroll inquiries, including pay discrepancies, W-2s, and related questions

• Process payroll-related transactions, including terminations, final pay, retroactive adjustments, and bonus or commission payments

Payroll Compliance & Reporting

• Support payroll compliance activities, including year-end processing (W-2s, 1095-Cs where applicable to payroll reporting) and regulatory reporting

• Assist with payroll audits and ensure adherence to federal, state, and local payroll regulations

Reconciliation & Invoicing

• Reconcile payroll-related data with vendor invoices as applicable

• Ensure accurate and timely processing of payroll-related financial items

Reporting & Data Validation

• Generate and validate standard and ad hoc reports from UKG

• Identify discrepancies and proactively resolve data issues

• Support audit readiness and compliance reporting efforts

Process Improvement

• Identify system and process gaps impacting payroll accuracy and HR operations

• Recommend and implement improvements to enhance system functionality and efficiency

Supervisory Responsibilities: N/A

Competencies (Skills, Knowledge and Abilities):

• Strong technical and systems aptitude

• Ability to manage multiple priorities in a fast-paced environment

• Detail-oriented with a focus on accuracy and accountability

• Effective communication and collaboration across teams

• Proactive problem-solving and continuous improvement mindset

Education and Experience:

• 3-5+ years of experience in HRIS, Payroll, or HR Operations

• Experience supporting payroll processing (U.S. required; Canada preferred)

• Strong experience with HR systems

• Hands-on significant level of experience with UKG Pro and/or UKG WFM is required; candidates without UKG experience must demonstrate comparable expertise in configuring and troubleshooting HRIS and payroll systems

• Experience troubleshooting payroll-impacting system issues (e.g., deductions, accruals, integrations) is required

• Working knowledge of payroll and HR compliance

• Strong analytical, troubleshooting, and problem-solving skills

• High attention to detail and data accuracy

Travel:

• This position does not require travel. However, may need to travel to our Canadian office for support.

Physical Requirements:

• Ability to remain in a stationary position 75% of the time.

Preferred

• Experience with UKG Pro and/or UKG WFM

• Experience with payroll integrations and system troubleshooting

• Experience in a multi-state or service-based organization

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.