New

IT End User Computing Technician

Group Health Cooperative of South Central WI
United States, Wisconsin, Madison
1265 John Q Hammons Drive (Show on map)
Apr 01, 2026
Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER This position is hybrid with regular requirements to work onsite. Candidates must be willing to commute to Madison, WI as needed. We are looking for a motivated, passionate, and engaged Service Desk technician to join our diverse IT team. The IT Service Desk team at GHC is responsible for providing excellent service to the end users of the GHC organization. Responsibilities include providing 1st tier IT support, managing software and hardware deployment, troubleshooting incidents with Microsoft Windows and Office 365, as well as printers and other peripherals. The IT Service Desk is also responsible for assisting a variety of user needs related to onboarding and day to day operations through utilization of Active Directory, ServiceNow, and Cisco phone systems. The Ideal candidate has excellent customer service skills, a keen eye for detail and strong instincts for problem-solving, as well as the ability to manage multiple tasks. This role requires someone who is willing to collaborate with the End User team by developing and maintaining our Knowledge Base and promote consistent note taking with a mindset for continuous improvement. Responsibilities Install hardware and software Collaborate with other members of the IT department on projects and system improvements, procedures, and standards Emphasize discipline and professionalism in terms of uptime, service, security and cost Provide 1st tier support for End User computing incidents, fulfill requests and follow change management guidelines, through utilization of the ServiceNow ticketing system Continuous inbound call support in coordination with other Service Desk technicians Requirements Strong problem-solving skills Ability to learn and interest in learning new technologies Strong communication and problem solving skills Passionate about technology, proficient computer skills Desired Sense of humor and approachable personality Experience in the Health Care or Health Insurance industry Ability to think creatively about problems Enduring commitment to team accountability and success Understanding of the challenging cybersecurity environment in healthcare Benefits Healthy work-life balance Non-Profit, member and community focused organization Agile leadership supportive of innovation Training and technical skill development Pathway to internal promotion and growth Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.