Manager, Specialty Products - Hybrid Schedule

The Specialty Products Operations Manager is responsible for leading operations and supporting business growth across Mansfield's specialty product lines, including FuelNet, Fleet Cards, and Virtual Card Settlement (VCS). This role oversees customer experience, new business implementation, and cross-functional initiatives while serving as a key partner to sales, operations, and technology teams.

As a working manager, this role leads the specialty products support team while actively contributing to onboarding, customer support, reporting, and process improvement efforts. The position also drives stakeholder alignment and ensures operational excellence across systems, processes, and customer interactions.

Responsibilities

Business Development & Product Enablement

• Foster strong relationships with customers, strategic partners, and channel partners
• Support proposal development by providing data analysis and ensuring accuracy, responsiveness, and market alignment
• Partner with sales and operations to ensure seamless customer onboarding and implementation aligned to expectations
• Develop and maintain expertise across FuelNet, Fleet Cards, and Virtual Card Settlement (VCS)
• Support development of sales tools, materials, and enablement resources
• Deliver product training to internal teams and customers

Customer Web Portal (FuelNet)

• Partner with development teams to support user testing, enhancements, and deployments
• Coordinate with vendors, partners, and internal technology teams to integrate and optimize data flows
• Serve as a point of contact for training, demos, and operational support
• Partner with Marketing to develop and maintain training and support documentation
• Oversee team support for day-to-day customer inquiries related to FuelNet

Departmental Leadership

• Lead prioritization and execution of team work to improve efficiency and customer experience
• Coordinate cross-functional processes across product lines, operations, and technology teams
• Manage IT ticket prioritization related to product platforms
• Monitor performance through reporting (e.g., retention, OKRs) and drive continuous improvement
• Review product line performance, including P&L, with leadership

Customer Service

• Serve as primary point of contact for key accounts and complex operational issues
• Partner with internal teams to align service delivery expectations and processes
• Maintain regular engagement with partners, vendors, and customers
• Lead and develop customer account team to deliver high-quality support
  
  

Coaching and Mentoring

• Set clear goals aligned to company objectives
• Coach and develop team members to achieve performance expectations
• Conduct regular performance reviews and provide ongoing feedback
• Track team performance using OKRs and address gaps or recognize success
• Foster accountability and ownership across the team

Position Requirements:

Formal Education & Certification

• Bachelor's degree or equivalent experience required

Knowledge & Experience

• Five (5) + years of experience in the petroleum industry, logistics and distribution, or Fleet Cards product experience required
• Three (3) + years of experience managing a team required
• Strong technical, quantitative, and analytical skills required
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)

Qualifications & Characteristics

• Strong organizational and prioritization skills, with the ability to manage multiple projects while contributing to day-to-day execution in a fast-paced environment
• Proven leadership and team development capabilities, including coaching, training, and supporting team members to achieve results
• Strong analytical and problem-solving skills, with the ability to interpret business data and address cross-functional challenges
• Ability to contribute to business development efforts, including proposal development and cross-functional collaboration

Work Environment

• 40-hour work week with 3 days in the office and 2 days remote, business conditions permitting
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status