Business Operations Specialist, Senior

Requisition ID# 171055

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: San Ramon

Position Summary:
This position resides in the Gas Dispatch and Scheduling organization. It provides direct support to the Gas Ops Leadership team, which includes Dispatch and Scheduling and Field Services. The position provides direct oversight of our Gas Operations Immediate Response IR metric's, GPS Audit process, and our overall Business Process Review. This position will work collaboratively with our Field Service leadership teams to ensure we respond to our Immediate Response calls in an efficient manner while keeping our customer safety and customer satisfaction as paramount. The position will also work on or lead various Gas Operations initiatives and to ensure we promote best practices and efficiency throughout our work processes, specifically in the area of IR's. The position is also a member of the Dispatch and Scheduling leadership team and will provide on call support for the Field Service Resource Coordinators supporting Gas Dispatch and Field Services.

The position work schedule is M-F 5am-1:30pm.

Qualifications:

Minimum Qualifications

• Bachelor's degree in Business, Marketing, Communications or related field or equivalent experience
• Typically requires 5+ years of related experience or equivalent
• Travel may be required, 20%.

Desired Qualifications

• 5 years of related Gas Operations, field, Dispatch and Scheduling work experience or equivalentExperience in field services
• Proficient in MS Word, Excel and Outlook
• Knowledge of gas safety best practices and methods.
• Knowledge of utility dispatch, field and scheduling practices and techniques.
• Budget/Expenses: Ability to navigate organization budget
• Work Planning: Has knowledge and skills to implement work plans in support of organization goals
• Ability to lead teams
• Ability to communicate findings and recommendations at the manager level

Responsibilities:

• Manage IR metric communications within the Gas Dispatch and Scheduling teams with our Gas Operations Field Service Team.
• Work as a team with all stakeholders in the development of internal work procedures and initiate process improvements
• Assist the leadership team with key initiatives, especially in the area of IR.
• Liaison between various departments and cross functional teams
• Influence decisions, providing recommendations for change that will lead to the success of the Gas Operations organization and the company goals