IT Support Technician

LaForce
paid time off, tuition reimbursement, 401(k)
United States, Wisconsin, Green Bay
1060 West Mason Street (Show on map)
Mar 30, 2026
Description At LaForce, we believe our employees are our most important asset in providing expert technical knowledge, service, and door opening solutions that protect life safety and building security. If you're looking for a stable and growing company to call home, this is it. LaForce is looking for an IT Support Technician to serve as the first point of contact for company-wide computer and phone support. In this role, you'll help keep our teams connected and running smoothly by troubleshooting issues, supporting users, and assisting with system maintenance and upgrades. This position is ideal for someone who enjoys problem-solving, helping others, and working in a collaborative IT environment. What You'll Do: Serve as the first point of contact for company-wide IT support Troubleshoot hardware, software, printer, and phone issues Provide support in person, by phone, chat, and email Install and configure computers, software, and peripherals including monitors, printers, TVs, headsets, and phones Maintain asset tracking and documentation of equipment and configurations Document and track issues using Help Desk software Assist with PC maintenance, upgrades, and preventative maintenance Support and maintain network systems including Internet, LAN, and WAN environments Assist the System Administrator with building and upgrading PCs Train new employees on IT systems during onboarding Maintain documentation for users and internal IT processes Escalate issues when needed and collaborate with the IT team Maintain a high level of integrity when handling sensitive digital information What We're Looking For: Associate's degree in Computer Technology or related IT field preferred Prior experience supporting computer hardware and software preferred Strong customer service mindset Excellent written and verbal communication skills Strong organizational and troubleshooting skills Self-motivated with the ability to manage multiple tasks Ability to lift up to 50 pounds Why LaForce? LaForce offers great benefits and a fun, professional working environment: 401(k) with company match Medical, Dental, Vision coverage Paid time off Tuition reimbursement Company wellness program Stable and growing company Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.