EpicCare Application Manager

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a EpicCare Application Manager.

In this role, the EpicCare Application Manager meets or exceeds the accountabilities of the Senior Analyst 2 and Lead role. As a beginning step in the leadership ladder, this position is accountable to their Director and/or Senior Director for delegation and oversight of deliverables and completion of tasks as assigned. They are also responsible for facilitation of integrated processes and workflow changes across the enterprise, and to optimize the software. This role will actively engage in ensuring consistent standards and efficiency across the system. This position provides effective business and operational guidance and support. The EpicCare Application Manager demonstrates a significant level of expertise in integrated workflows and build to assist and mentor the analysts on the team. The MyChart and Patient Experience Manager also has a dotted line reporting relationship to the MCIT Senior Director with overall organization Patient Experience Accountability.

Job Responsibilities:

• Work with appropriate parties to identify change implications, target audiences and messaging techniques.
• Participate in disaster recovery measures.
• Contributes to annual performance reviews.
• Meet frequently with analyst team
• Provide support to internal and external customers.
• Facilitate the identification, documentation, research, and resolution of project and related project issues.
• Ensure the test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Collaborate with other application leads and project managers to ensure processes and other technical solutions are effectively integrated.
• Lead and participate in the development, review and delivery of project deliverables identified in the project plan.
• Support the Director in managing day-to-day activities of the team against scope and timeline, and ensures timely reporting of activities to the project managers.
• Work with the project leadership team to develop and maintain work plans, and status reporting for the Epic Integration projects.
• Establish and maintain open lines of communication among the project tracks, teams, and users.

Minimum Qualifications:
To qualify you must have a Strong written and oral communication skills. Advanced analytical skills and experience implementing Epic applications. Strong interpersonal relationship skills. Good process design experience. Demonstrate ability in staff mentoring and adherence to process standards around documentation and workflow design. Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan). Ability to lead discovery initiatives to identify appropriate system solutions. Bachelor degree in business or IT, and 3-5 years of related work experience are required. Epic certification in lead application required. Healthcare experience is required..

Required Licenses: EpicCare Ambulatory Certn

Preferred Qualifications:
Additional workflow certifications preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $152,240.27 - $195,177.84 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here