Sr Imaging Specialist- PCC

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Provides custom imaging services for assigned clients.
  
  
  
  • Creates master image tailored to client specifications.
  • Writes Work Instruction Document (WID) to guide consistent deployment practices.
  • Tests all created deliverables to ensure compliance with defined requirements and standards.
  
  
  
  
• Mentors assigned technicians to support their skill development and technical growth.
• Identifies opportunities for process improvement and contributes to workflow enhancements.
• Collaborates with Project Coordinators and Solution Architects to ensure deliverables meet quality metrics and are delivered on time and error-free.
• Serves as a leader for daily team operations, providing direction, support, and resource management.

• Degree requirements: Associate Degree or the equivalent combination of education and work experience.
• Strong knowledge of computer hardware with the ability to correctly design and build images based on customer requirements.
• Technical aptitude with ability to absorb and apply newly learned technical skills.
• Excellent knowledge of operating systems to insure proper configuration.
• Strong working knowledge of imaging software to accurately build customer images, i.e., DISM, MDT, WDS, etc.
• Strong troubleshooting skills with ability to identify problems and quickly resolve.
• Basic knowledge of PowerShell and data capture techniques.
• Advanced configuration skills with ability to assist customers in improving their business goals by delivering high quality IT solutions.
• Excellent technical writing skills with proficiency in the development of technical documents to ensure all technicians have required information to perform image builds.
• Excellent project organizational skills.
• Proficient in technical process and procedure design.
• Excellent knowledge of Quality Assurance.
• Strong interpersonal skills with ability to work well with all levels of the organization.
• Articulate with ability to express oneself clearly and professionally in written and oral communication.
• A strong work ethic for continued improvement and technical education/knowledge.
• Flexible with an ability to deal with high pressure projects and deadlines.