CRM (Slate Technologist) Manager

Position Number: 40070762

Payroll Title: DATA SYS ANL 3 (007199)

Job Code: 007199

Job Open Date: 3/12/26

Application Review Begins: 3/30/26

Department Code (Name): ADMS (ADMISSIONS OFFICE)

Percentage of Time: 100

Union Code (Name): 99 - Non-Represented (PPSM)

Employee Class (Appointment Type): Staff: Career

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: Grade 23

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $88,000 to $106,000/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $88,000 to $161,600/year.

Work Location: 1234 Cheadle Hall

Working Days and Hours: Monday - Friday, 8:00AM - 5:00PM

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Eligible for Hybrid or Fully Remote (Non UC location) schedule.

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

The Office of Admissions is charged with assisting the campus in reaching its undergraduate admission and enrollment objectives in accordance with the University mission and campus enrollment goals. Department efforts are focused upon increasing the academic quality and diversity of the entering class while maintaining the required enrollment level. Admissions seeks to implement the campus admission goals by providing a number of services and events. Admissions promotes postsecondary education; encourages applications from historically underserved populations and schools; provides admission information to high school and community college counselors, teachers and administrators; provides admission advice to prospective freshman and transfer students; reviews and evaluates applications; develops recruitment strategies and events for admitted students; reviews coursework for transfer credit; and creates a presence on campus that is consistent with UCSB's mission and high academic standards. These services are provided by three units within the department: Visitor Center, Outreach Services, and Application Services.

Benefits of Belonging

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Brief Summary of Job Duties:

Under the direction of Associate Director for Business Operations and Compliance, this position will serve as a member of the Admissions technology team providing technological support for the Customer Relationship Management system (Slate Technolutions). With the goal of improving Admissions operational efficiencies, this position assists with daily operations of the Slate Admissions CRM, including system maintenance, integration with other Admissions and campus systems, and the development of new features that enhance prospective student engagement with the Office of Admissions. The CRM Manager will analyze data and produce reports that assist managers in analyzing marketing campaigns and programs. As a crucial member of the team, the incumbent will develop strategies that optimize communications with prospective students and where possible, automate processes allowing for more efficient workflows. In conjunction with the management team, responsible for all the technical aspects of deploying the strategic communication plan. Develops business processes that create departmental efficiencies and solutions for communicating with students, counselors, and for managing events and programs that are part of the greater departmental outreach initiatives. Working within the Division of Student Affairs Information Technologies (SIST) technology architecture, provides database management that supports the Office of Admissions in day-to-day operations as well as long term enrollment goals. Because the Slate Technolutions system contains confidential data pertaining to several hundred thousand prospective students, applicants, counselors and school contacts, data security and precision is critical to ensure identification of, correspondence with, and tracking of constituents. As such, this position will collaborate with the Admissions technology team to ensure the highest level of data integrity and security, minimizing risk to the University. Responsible for analyzing user needs, providing relevant training, and creating/maintaining documentation of procedures.

Required Qualifications:

• Required Bachelor's Degree; Preferably in technology related major
• Two years of experience working with Client Relationship Management (CRM) software, ideally Slate Technolutions (or demonstrated ability to learn complex CRM systems).

Preferred Qualifications:

• Demonstrated understanding of Enrollment Management Systems.
• Working knowledge of office software, electronic messaging and internet applications (Microsoft Access, Excel, Google Suite, etc.).
• Effective presentation skills for user training.
• Demonstrates enthusiasm and creative thinking when confronted with technological challenges and new projects.
• Professional demeanor: ability to work independently and collaboratively.
• Excellent time management skills and the ability to multitask, set priorities, and follow up in a timely manner.
  

Special Conditions of Employment:

• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

"Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

• 75% CRM Data & Database Management - Creates and manages departmental events & projects that include the integration of the CRM including testing and implementation. Manages and maintains web-based CRM (Slate Technolutions), storing multi-year records for student inquiries, prospects, applicant, and counselor records. Working with the Admissions management team, design system to support recruitment and yield plans that positively impact the short and long-term enrollment goals for UC Santa Barbara. Uses database analytics to track student prospect behavior and UCSB engagement. Develops and implements strategic plans that collaborate with and leverage existing recruitment and yield programs for management review and direction. Works with UCSB's Office of Public Affairs to ensure CRM branding is integrated into external recruitment. Assists with the creative development, production, and distribution of admission campaign materials as they relate to the CRM communication plans. Collaborates with the Communication Manager, Associate Directors and Visitor Center manager to develop all required marketing support materials, including emails, university direct mailing lists, texts and event communications sent through the CRM. Provides regular communication to the management team regarding the status of CRM modules, upgrades and potential issues. Provides oversight and ensures compliance with established processes, which include functional and technical review, stakeholder participation and approvals. Maintains relationships with the system's vendor, IT support, Admission staff and external departments to communicate and support all stages of implementations and system maintenance. Where existing or potential operational performance gaps exist, work with UCSB Enterprise Technology Services, Slate Support, Admission's management across UCSB to improve the quality and efficiency of the database. Take the lead on recommending solutions to the management and project stakeholders. Evaluates and determines the need for additional processes or integration modification of existing systems to facilitate business or system goals. Trouble-shoots bugs, deploys new features, and documents & analyzes user business processes and requirements. Interfaces with UC Office of the President on the technical aspects of programs for legislative and UC systemwide reports. Compiles prospect data and reports for analysis from a variety of internal and external sources. Collaborate with Recruitment, Processing, and Evaluation teams to assess system functionality, and continuously develop and implement workflow improvements. Assist in the development, management, and deployment of workflow rules, custom tools, and system design. Collaborate with the Assistant Director for Communication to develop email templates and convert messaging to HTML format for email campaigns. Coordinate annual communication work-flow, calendar scheduled delivery of emails, and monitor analytics of marketing campaigns. In collaboration with the Admissions technology team, maintain, enhance and expand integrations with other campus systems and third-party vendors to support UCSB's enrollment goals. Responsible for data FTP, imports/exports and data exchanges containing prospective student and applicant data. Ensure accuracy and consistency of data integrity across systems. Design audit queries to validate data integrity. Developing and conducting quality assurance checks to find and correct data entry and processing errors. Oversee the merging of duplicate records. Maintain import templates for data from third-party/vendor sources. Process all ad hoc imports of inquiry data, college fair participation rosters, and test scores into Slate to include source identification. In collaboration with the Admission's technical team, create and update fields, prompts, and tabs within Slate to insure accuracy of data mapping with other Admissions systems. Assist with system upgrades and testing in preparation for moving systems into full production. Write and maintain documentation for Slate work-flow procedures. Stay current with new system functions and best practices across Slate campuses nationally with the goal of enhancing UCSB's utilization of Slate's functionality. Create reports and dashboards that identify and improve recruitment strategies and enhance the admission selection process. Create operating procedures and documentation as needed for office operations and audits related to application processing and applicant selection. Collect feedback from users and set priorities for system enhancements. Troubleshoot end user issues as they arise Provide senior managers with accurate and timely reports to facilitate informed decision-making. Routinely handle confidential data and abide by all university policies pertaining to student data. Attend relevant professional development conferences.
• 10% Program Support - Provide support, analytics, reports to Admission personnel in support of unit functions including Transfer Services, High School Services, Diversity Initiatives, and the Evaluation unit Build reporting/tracking within Slate to monitor progress towards transfer for community college students participating in grant-funded initiatives and events coordinated by UCSB Transfer Services. Collaborates with the Assistant Director, Transfer Services to ensure relevant report data is uploaded to UC Office of the President. Builds complex queries to Identify student contacts for inclusion in office Open House events, yield receptions, and other sponsored special events and conferences. Develop and support Slate tools used by recruitment, evaluation, and operations staff related to user dashboards, event management, intake form, applicant reports, texting and email communications, travel reporting, and any other routine tasks. Tracks admission visits and contacts to high schools, community colleges and community-based organizations. Uses data analytics to analyze effectiveness and ROI of special programs such as Chancellor's Receptions, Open House, Campus Tours, etc. Builds queries and reports to allow Admission Counselors to communicate with participants, counseling and follow-up advising services, and travel planning.
• 10% Staff Training and Support - Trains and informs staff in the use of the Division of Student Affairs computing network. Trains staff in the use of the Slate CRM system. Develops written documentation, manuals, "tip sheets," and other references to which staff can refer for additional training and assistance. Assists users with technical problems. Provide ongoing user support including troubleshooting of system issues.
• 5% General Computing Administration - Provide technical support for on-campus and off-campus activities, attend regular staff meetings to provide system updates, and provide technical support of campus recruitment and yield efforts. Develops and maintains professionally relevant skills through available training programs and researching industry best-practices. Where appropriate, attend and present best practices at relevant conferences. Serves as the departmental lead in the development, coordination and implementation of policies, procedures and training as they relate to the CRM system. Identifies administrative and operational issues needing action and improvement via CRM tool

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Reasonable Accommodations:

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