Technical Support Engineer

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

In this role, you'll be the engineer teams turn to when a challenging issue with Keysight's high-power instruments needs deeper investigation. Working with power supplies and electronic loads, you'll use the instruments firsthand to recreate customer problems, troubleshoot their causes, and help customers and service engineers reach a resolution. You'll also support service centers with complex calibration and repair questions and work with product development, manufacturing, and quality teams to improve how these products are supported. If you enjoy hands-on problem solving and collaborating across a global team, you'll have the opportunity to make a direct difference for customers.

• Provide advanced post-sales technical support for Keysight's high-power products, primarily power supplies and electronic loads.
• Investigate complex customer escalations by troubleshooting instruments, reproducing reported issues, identifying causes, and coordinating a path to resolution.
• Work directly with customers and provide technical guidance to field service engineers, remote engineers, and other support teams.
• Help service centers resolve difficult calibration, repair, and product support issues.
• Partner with product development, quality, manufacturing, and other teams to resolve issues and improve product reliability and supportability.
• Develop support plans, repair strategies, and technical processes that prepare teams to support new products.
• Create technical procedures, support documentation, and training for service and support teams.
• Provide product and measurement expertise for technical customer inquiries, including pre-sales opportunities when needed.

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field, or an equivalent combination of education and relevant experience.
• Typically, 4-5 years of relevant experience in technical support, applications engineering, product engineering, or a related electronics role, with the ability to work independently on complex technical issues.
• In-depth knowledge of electronic instruments, power supplies, electronic loads, or related electrical measurement technologies.
• Experience troubleshooting technical issues, identifying root causes, and guiding customers or internal teams toward resolution.
• Working knowledge of at least one programming or automation language or tool, sufficient to read customer code and help reproduce a reported issue. Software engineering expertise is not required.
• Strong communication and problem-solving skills, with the ability to explain technical findings to customers and collaborate with engineering, service, and other teams.
• Ability to work onsite in Budd Lake, New Jersey, to investigate issues using the instruments firsthand.

Preferred Qualifications:

• Experience with high-power supplies, electronic loads, or Keysight products.
• Experience in the test and measurement or semiconductor industry.
• Experience using Python, C, C++, C#, LabVIEW, Visual Studio, or similar tools to troubleshoot instrument or customer application issues.
• Experience supporting service centers with calibration or repair issues or preparing support plans and technical procedures for new products.
• Experience providing technical input for pre-sales customer inquiries or training field and remote support teams.

ITAR Statement

This position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations. Under these laws and regulations, U.S. persons (which includes U.S. citizens, U.S. nationals, lawful permanent residents, refugees, and asylees) working for Keysight can access export-controlled items without authorization from the U.S. government. For any individual who is not a U.S. person, Keysight may need authorization from the U.S. Department of State, U.S. Department of Commerce, or other appropriate federal agency before the individual can access export-controlled items

Employment in this position for non-U.S. persons is contingent on Keysight's ability to obtain any required government authorizations.

We are unable to support visa sponsorship for this position.

Careers Privacy Statement

Keysight is an Equal Opportunity Employer

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Pay Transparency

The level of role will be based on applicable experience, education, and skills. Most offers will be between the minimum and the midpoint of the Salary Range listed below.

New Jersey Pay Range: Minimum $124,420 - Maximum $207,970

Note: For other locations, pay ranges will vary by region

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• Incentive Programs
• ESPP (Employee Stock Purchase Plan)