Endpoint Management Support Engineer

About Us:

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About the Role:

The endpoint management support engineer will collaborate with team members to provide advanced technical support and expertise, serves as an escalation point that focuses on complex issues, and contributes to the overall endpoint management strategy. You will also be responsible for developing and implementing endpoint management strategies and solutions within the NYSTEC environment, primarily leveraging Microsoft Intune for endpoint management. This includes tasks such as analyzing and troubleshooting complex endpoint issues, implementing security solutions for endpoints, and leveraging expertise in endpoint management tools and technologies, such as Microsoft 365 and Intune.

Key Responsibilities:

• Troubleshooting and Issue Resolution - Diagnosing and resolving technical problems related to endpoints, including hardware, software, and network connectivity.
• Endpoint Management - Managing and maintaining endpoint systems using tools like Microsoft MECM, MDM solutions (Jamf, Intune, etc.).
• Software Deployment and Configuration - Ensuring proper installation and configuration of software on endpoints, including applications and operating systems.
• Security and Compliance - Implementing and maintaining security policies and configurations on endpoints to ensure compliance with organizational standards and regulatory requirements.
• Documentation and Reporting - Creating and maintaining documentation related to endpoint management processes and procedures, as well as generating reports on endpoint status and performance.
• Collaboration - Working with other IT professionals, such as architects, security administrators, and other workload administrators, to implement and maintain the organization's IT strategy.
• Automation - Designing and implementing automation solutions to improve the efficiency of endpoint management processes.
• Inventory/Asset Management - Maintaining accurate records of endpoint devices and their associated hardware and software.
• Manage Helpdesk Tickets - Utilize NYSTEC's internal ticketing system to track, priorities, and resolve user support requests.
• After-Hours Support - Team members will periodically be required to provide technical assistance outside of standard business hours, including evenings and weekends.
• Travel - Team members will periodically be required to travel to different NYSTEC office locations to provide hands-on technical support for issues that cannot be resolved remotely.

About you:

Required Qualifications

• Microsoft Intune Expertise - Strong understanding of endpoint management technologies, including Microsoft Intune, Windows Autopilot, and other relevant tools.
• Operating System Knowledge - Familiarity with various operating systems, particularly Microsoft Windows, Mac OS, Android, iOS, and their interaction with Intune.
• Microsoft Entra ID Knowledge - Ability to manage users and groups, conditional access, identity protection, as well as a strong understanding of IAM concepts like RBAC, PIM, SSO, and identity federation.
• Security Knowledge - Understanding endpoint security principles, including access control, encryption, and threat detection.
• Troubleshooting Skills - Ability to diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Communication Skills- Excellent verbal and written communication skills to effectively interact with end-users and other teams within the organization.
• Focus on Customer Service - A strong customer service mindset and ability to work closely with end users.
• Documentation/Analytical Skills - Strong documentation and critical thinking skills.
• Understands NYSTEC's mission, brand mindsets, and core values and can put the behaviors into practice.

Preferred/Desired Qualifications

• Microsoft Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate, and Microsoft 365 Certified: Administrator Expert (preferred)

Education and Experience

• A bachelor's degree in a professional specialty or similar discipline and
• A minimum of four years of IT support, desktop and endpoint administration, application management or related fields.
• An equivalent combination of advanced education, training, and experience will be considered.

The target base salary for this position is $73,476 to $95,518 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.