New

Customer Support Representative- IA or PA- Hybrid

YOH Services LLC
401(k)
United States, Pennsylvania, Wayne
Feb 17, 2026
Yoh has an immediate, 7-month contract opportunity, possible extension or temp to hire, as a Customer Support Representative within the financial industry to jour client, Hybrid, to report to their office location in Wayne, PA or Des Moines, IA Customer Service Representatives provide excellent customer service by promptly handling customer phone inquiries, processing payments, updating customer accounts, and delivering accurate information to vendors. Max Hourly Rate $22-23/hr. 40 hours a week, Monday-Friday, Saturday coverage once every 6 weeks, 8AM-12PM (overtime) 3 days/week onsite is required for the first three months of employment; After 3 months, 2 days/week onsite is require, 8 days per month in Office First 4 weeks you must be available: 8:30-5PM CST/9:30AM-6PM EST Shifts/Availability to be discussed *Location must be clearly outlined on resume to be considered* What You Will Be Doing Support customers through inbound phone calls, emails, and chat, delivering a positive and professional experience Answer questions related to loans, payments, interest rates, past?due balances, and end?of?lease details Process phone payments and respond to payment, payoff, and buyout quote requests Troubleshoot customer issues, identify root causes, and provide timely, accurate resolutions Create, manage, and document customer cases/tickets with clear and thorough notes Generate and provide customer documents such as invoices, contracts, amortization schedules, and bills of sale Maintain and update customer account information, including billing, contact, and payment details Assist customers with basic technical support, including password resets, login help, and portal navigation Partner with internal teams to resolve more complex customer issues Meet performance expectations related to call volume, case handling, accuracy, and documentation quality Who You Are HS Diploma/GED required, College preferred Customer-focused professional with 0-2 years of customer service experience, ideally in a call center or service-oriented environment Comfortable working in a high-volume inbound setting(40-60 calls per day) Strong verbal and written communication skills with a consultative, empathetic approach Able to build rapport and confidently handle challenging customer interactions Detail-oriented with strong multitasking and documentation skills Proficient with Microsoft Office Salesforce Service Cloud experience strongly preferred; any Salesforce experience is a plus Experience in financial services, leasing, insurance, or service industries is preferred Adaptable, reliable team player with proven longevity in past roles If This Sounds Like You, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK Estimated Min Rate: $22.00 Estimated Max Rate: $23.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice