New

Desktop Technician

TEKsystems
$24.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Kansas City
Feb 17, 2026
Description Seeking a Tier 1 Desktop Technician that supports the organization's daytoday endpoint operations by managing incoming incidents and tasks, performing firstlevel troubleshooting, and ensuring timely issue resolution. This role focuses on frontline stability for Windows endpoints and contributes to operational efficiency by identifying trends, escalating appropriately, and maintaining a consistent user experience across the enterprise. This position operates under the direction of the Desktop Engineering team and is responsible for maintaining reliable, secure, and wellmanaged endpoint environments. Key Responsibilities: Incident & Task Management * Monitor the Endpoint Architecture incident/task queue throughout the day. * Perform firstlevel triage, reachouts, and resolution for common endpoint issues. * Document troubleshooting steps, resolution details, and escalate issues as needed. * Assist with trend identification and recurring issue reporting to support continuous improvement. Endpoint Support & Operations * Maintain Windows, MacOS, iOS and Android endpoints * Support onboarding tasks such as device setup, VPN configuration, and general access validation. * Provide support for endpoint issues including OS, applications, connectivity, and authentication. * Assist users both onsite and remote through clear, professional communication. Lifecycle & Deployment Support * Participate in hardware and software lifecycle processes (device preparation, basic software deployment). * Support quality assurance tasks for new builds or packages prepared by Desktop Engineering. Perform basic troubleshooting of deployments or updates (e.g., SCCM/MEMrelated issues). Skills Desktop, windows 11, Support, Customer service, Windows, macos, ios, android, Troubleshooting, Active directory, Technical support, Help desk support, Sccm Top Skills Details Desktop,windows 11,Support,Customer service,Windows,macos,ios,android,Troubleshooting Additional Skills & Qualifications Knowledge, Skills and Abilities * Able to demonstrate superior customer service skills * Able to communicate and translate technical topics into easy-to-understand concepts * Able to communicate clearly and effectively, both verbally and in writing * Able to clearly document technical processes * Able to proficiently manage and troubleshoot Microsoft desktop operating systems * Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution * Working knowledge of Active Directory Users and Comp * Working knowledge of Apple products including iPhone, iPad and Mac Computers * Troubleshooting and management skills of Apple systems * Must be able to read, write and speak English Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Kansas City, KS. Pay and BenefitsThe pay range for this position is $24.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Kansas City,KS. Application DeadlineThis position is anticipated to close on Feb 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.