Help Desk Rep

Job Title: Help Desk Rep

Location: Charlotte, NC

Industry: Military Vehicles/Defense

Hourly Rate: Up to $34.50/hr depending on experience.

Job Summary:

Come join our team! We currently have an exciting possible Temp-to-Perm opportunity in Charlotte, NC for a Help Desk Rep to support a Military Vehicle Program.

Job Description:

The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Key Responsibilities: Process and respond to helpdesk emails and phone calls in a timely and professional manner Troubleshoot and respond to suppliers with solutions to their inquiries Manage and maintain accurate records of helpdesk interactions Provide exceptional customer service and ensure a positive experience for all users

Requirements:

• Strong communication and interpersonal skills Basic technical knowledge and problem-solving skills.
• Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills.
• Previous experience with the Ivalua Source-to-Pay platform.

Education Requirement:

3+ Years with High School Diploma | 1+ Years with AA

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Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.