PACC Customer Success Manager - Hybrid - 138502

Applies skills as a seasoned, experienced technical project management professional with a full understanding of project management frameworks and methods, relevant policies and procedures to resolve a wide range of issues. Demonstrates competency in selecting methods and techniques to obtain solutions. Manages projects of diverse scope, size, impact, budget and / or project team size.

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three years of related experience/training. Related experience: * Ability to coordinate small to medium size projects or events, Multiple years of experience working with UCSD and UCSDH customers and stakeholders, working with Epic Community Connect affiliates and/or experience with Epic and the user provisioning process.

• Requires effective communication and organization skills.

• Requires basic knowledge of project management principles, theories, and concepts.

• Requires ability to assess campus, medical center or Office of the President needs for information technology products and design services to meet those needs.

• Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.

• Demonstrated capacity to anticipate obstacles and plan for contingencies.

• Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks.

• Demonstrated advanced organization and project management skills.

• Demonstrated effective writing skills.

• Demonstrated competency in selecting and implementing project management methods and techniques.

• Broad knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.

• Knowledge of most aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery.

• Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments.

• Effective skill at tracking effort and project progress.

• Bi-lingual in English and Spanish.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.