Senior Technical Garage Bodily Injury Claims Specialist

Business Title(s): Senior Technical Garage Bodily Injury Claims Specialist

Employment Type:Full-Time

FLSA Status:Exempt

Location:In-Office

____________________________________________________________________________

Summary:

We are looking for a highly capable Senior Technical Garage Bodily Injury Claims Specialist to join our teamand work from either our Omaha, NE or Richmond, VA office. Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, Los Angeles, CA, Rockwood, PA, or Springfield, MO offices.We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability.The position reports to a manager based in Denver and is focused on adjudicating commercial Garage Bodily Injury claims to providing superb results for our clients. Information about the specialized underwriting business that generates claims this position will oversee can be found here: Garage Liability Insurance | Transportation | Colony Specialty.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Working with limited oversight under broad management direction,adjudicate Garage Bodily Injury claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results.

• Conducting detailed information gathering, analysis and investigation to find solutions to issues that arenumerousand undefined.

• Reporting to senior management and underwriters on claims trends and developments.

• Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.

• Analyzing claims forms, policies and endorsements, client instructions, and other records todeterminewhether the loss falls within the policy coverage.

• Investigating claims promptly and thoroughly, including interviewing all involved parties.

• Managing claims in litigation

• Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution.

• Properly setting claim reserves.

• Identifying, assigning, and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution.

• Preparing reports for file documentation

• Applying creative solutions which result in the best financial outcome.

• Negotiating settlements

• Processing mail and prioritizing workload.

• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).

• Having an appreciation and passion for strong claim management.

Qualifications / Experience Required:

• Must have good business acumen (i.e.understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).

• A deep knowledge of General Liability Bodily Injury claims, as well as an exceptional customer service focus typically obtained through:

• A minimum of seven years' experienceadjudicating commercial Garage Bodily Injury claims.

• Bachelor'sdegree from an accredited universityrequired. Two or more insurance designations or fouradditionalyears of related experienceadjudicating general liability bodily injury claims beyond the minimum experiencerequiredabove may be substituted in lieu of a degree.

• Possession or the ability to quickly (within 120 days of hire) obtain a license in eachjurisdictionrequiring a license toadjudicatefirst party claims.

• Must work independently anddemonstratethe ability to exercise sound judgment.

• Must have excellent communication skills and the ability to build lasting relationships.

• Excellent evaluation and strategic skillsrequired.

• Strong claim negotiation skillsa must.Ability to takeproactiveand pragmatic approach to negotiation.

• Mustpossessa strong customer focus.

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.

• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO.

• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.

• Demonstrates inner strength. Has the courage to do the right thing anddemonstratesit on a daily basis.

• A strong focus on execution in getting things done right.Proven ability to consistently produce and deliver expected results to all stakeholders by:

• Finding a way to achieve success through adversity.

• Being solution (not problem) focused

• Thinking with a global mindset first.

• Client focus - the ability to effectivelydeterminespecific client needs and to provide value added solutions.

• Successful traits (flexibility, ability to thrive in change, being resourceful on your own)necessaryto work in afast pacedenvironment that is evolving constantly.

• Ability to develop andmaintainproductive relationships with clients, businesspartnersand organizational peers with a focus ontimelyand meaningful exchanges of information.

• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.

• Useslistening and questioning techniques to effectively gather information from insureds and claimants.

• Demonstrates an understanding of mechanisms available for resolvingclaimssettlement disputes (e.g.arbitration and mediation) and when these are used.

• Proficient in MS Office Suite and other business-related software.Experience working with Guidewire is strongly preferred.

• Polished and professional written and verbal communication skills.

• The ability to read and write English fluently isrequired.

• Mustdemonstratea desire for continued professional development through continuing education and self-developmentopportunities.

The base salary range provided below is for hires in those geographic areas only and will becommensuratewith candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• Albany and Chicago Pay Range:$151,000 - $181,250

• Los Angeles and New York City Pay Range:$165,000 - $198,000

About Working in Claims at Argo Group