Service Officer

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees.

We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness!

Join our TEAM - Together Everyone Achieves More

Job Title: Service Officer
Department: Fashion District Office

We are looking for Service Officer to join our Fashion District Office branch team at Open Bank! The Service Officer will be responsible for supervising the day-to-day sales, service, and operational efficiency of the teller, new accounts, client service areas in order to make sure that client needs are met in an efficient and professional manner and that operational quality control is in place.

Key Responsibilities:

• Assist opening new accounts for customers. (Personal & Business Checking, Saving, Money Market and CD Accounts)
• Close CD & Installment Saving Accounts, as requested by customers or at the end of term date.
• Review the Dormant Account Report. Contact customers and send out letters as appropriate.
• Assist customers with Safe Deposit Box access
• Fulfill customer Debit Card & Check Book orders and process ATM balancing.
• Remote Deposit, ATM Deposit and Mobile Deposit review and approve.
• Approve deposit, withdrawal and other operations-related transactions for the amount up to the authorized approval limit.
• Customer Service Duties include processing Reg E Claims and providing banking services both in-person and by telephone.
• Support Branch Relationship Manager, Service Manager, Relationship Officers.
• Cooperate with other departments, and branches for any business requirement.

Requirements/Qualifications:

• Minimum five years of experience in bank operations as a teller, new accounts representative, or supervisor required.
• Some experience in retail sales and customer service functions preferred.
• Present a professional image in dealing with clients, interdepartmental, and external representatives.
• Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.

Employee Benefits & Perks

• Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
• Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
• Company Paid Lunch: Open Bank provides company paid lunch twice a week.

To view current job openings, please visit Open Bank Careers Page: https://myopenbank.com/about/#