Computer Operator, Trainee

This is an opportunity to grow from the ground up-building handson experience across Mainframe, AS400, UNIX/Linux, network environments, batch processing, and enterprise job scheduling. If you're dependable, curious, and excited to learn, this role can open the door to a longterm career in enterprise IT operations.

You'll train to become proficient in all core responsibilities required in Computer Operations. Your work supports distribution, order processing, database operations, and major enterprise platforms-all essential to keeping customer deliveries on time.

This position is on-site in Temple, Texas.

• Train to become proficient in all required Computer Operations functions.
• Answer incoming Operations/Help Desk calls and perform firstlevel diagnosis, logging each incident in the problem management system.
• Create and complete incidents with accurate user profiles, categorization, prioritization, and full action history.
• Engage secondlevel teams and vendors to resolve timesensitive issues.
• Follow up on divisional printer issues to support timecritical order processing.
• Monitor, identify, and resolve issues across MVS, DB2, and CICS environments to ensure stable batch and database operations.
• Support and monitor network connectivity between distribution centers and the data center for Mainframe, AS400, and network platforms.
• Monitor AS400 systems (Genesis, JDE, RODS, PRODA, DEVA) for availability and performance.
• Monitor UNIX/AIX/Linux environments, ensuring scripts run successfully and failures are addressed promptly.
• Support batch job schedules for all business units to prevent delays to customer order deliveries.
• Monitor divisional job request inboxes and process them in a timely manner.
• Diagnose and resolve customer order entry tool issues.
• Maintain MQ order well queues to ensure order flow to mainframe and applications.
• Manage tape media rotation, backups, and scratch availability.
• Work Help Desk and Operator email inboxes, resolving items promptly.
• Moderate highpriority incident calls and coordinate appropriate support resources.
• Communicate updates on highpriority issues to Information Systems Management.
• Recognize and resolve batch job failures (Mainframe & AS400), including minor JCL changes and reruns/restarts.
• Manage weekend batch schedules, backups, QA windows, and system IPLs.
• Administer weekly shutdown/startup of Mainframe and AS400 systems.
• Perform minor JCL updates using Serena Change Management as requested.

This isn't a passive monitoring job-you'll be in the middle of the action.

You'll learn how the systems behind order processing, distribution, and operational technology run at scale. You'll partner with technical teams across multiple platforms, gain exposure to enterpriselevel infrastructure, and become a key player in preventing downtime that impacts customer deliveries.

If you're adaptable, dependable, and excited to build realworld IT operations experience, this role offers tremendous growth potential.

Top performers in this role thrive in dynamic environments and bring a commitment to learning and doing things the right way.

• A strong desire to learn and grow.
• Adaptability, dependability, and punctuality.
• Accuracy and attention to detail.
• Initiative and followthrough.
• High School Diploma or GED.

• Expect fastpaced, highpressure, constantly changing work environments.
• Must be able to defuse tense situations and maintain strong customer relationships.
• Must juggle multiple issues across multiple platforms simultaneously.
• Work involves supporting critical operations to keep customer deliveries on schedule.

This role gives you handson access to enterprise systems such as Mainframe, AS400, UNIX/Linux, DB2, CICS, MQ, job scheduling environments, and highavailability infrastructure.

As you build experience, you'll be prepared for advancement into roles like:

• Computer Operator II / III
• System Administrator
• Batch Scheduling Analyst
• Operations Support Specialist
• Data Center Technician