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The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The Bank Operations First Line Risk Monitoring Senior Specialist plays a critical role in leading and enhancing first line monitoring efforts by assessing risk, improving control framework and partnering with Lines of Business on remediation of any identified process or control gaps. This position is responsible for assisting with the design and oversight of monitoring programs, including, but not limited to identifying, assessing, and reporting risks within Customer Care Operations and Bank Operations Line of Business teams. This individual will determine when escalation of risk is required to appropriate Bank Operations Risk Management. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position would serve to take a proactive approach to risk management, to include:
Collaborate with Bank Operations Risk Management to develop and maintain a monitoring plan for Bank Operations First Line Monitoring. Work with Bank Operations First Line Monitoring Risk Specialist(s) to conduct regular monitoring reviews that identify potential risks within each Customer Care Operations and Bank Operations Line of Business. Scheduling and communication to the leaders of these areas well in advance of monitoring is a key responsibility. Provide reporting to Bank Operations First Line Monitoring Risk Manager on outcomes of routine monitoring reviews. Identify gaps in controls, communicate regulatory compliance deficiencies or potential issues, and provide guidance on developing solutions or corrective actions. Collaborate with Business Risk Leader to assist the Line of Business management on developing and implementing risk mitigation strategies and action plans to address self-identified risks. Ensure that risk management policies and procedures are adhered to by all employees within the business unit. Serve as the Liaison for any compliance remediation actions, responses, and/or documentation for the department Perform internal monitoring of Bank Operations specific SOX controls. Perform internal monitoring of Bank Operations specific non-SOX controls. Partner with Compliance, Audit, and Enterprise Risk Management to periodically review internal controls, identify additional training needs, and assist Bank Operations Management with communication and/or implementation of training requirements. Maintain clear and transparent documentation of all risk monitoring and reporting to Bank Operations Management, executives and key stakeholders. Maintain and continuously develop knowledge and understanding of all regulations and federal and state laws. Analyze various risk factors, including financial, operational, compliance, and reputational risks. Develop and implement risk assessment methodologies and tools to enhance risk identification and evaluation. Collaborate with other departments to gather relevant data and insights for comprehensive risk assessments. Ensure organizational integrity and business ethics as they relate to this position. Ensure compliance with SouthState Codes of Conduct, HR Guides, and other operating policies and procedures. Perform all other responsibilities and duties, as necessary. Prepare and present regular reports on monitoring activities, findings, and recommendations to senior management. Assist in the development and maintenance of operational risk management policies and procedures. Conduct training sessions for staff on operational risk management and control procedures. Remain updated on regulatory changes and industry best practices related to operational risk management. Meet or exceed goals set by management. Perform all other responsibilities and duties, as necessary, including assisting the Bank Operations First Line Monitoring Risk Manager with other duties/special projects as needed.
COMPETENCIES
Extensive understanding of Customer Care and Bank Operations, as well as bank policies and procedures, government regulations and all service and operational standards and their impact on the financial and risk performance of SouthState Bank. Demonstrates a strong attention to detail and communicates proficiently with a wide range of stakeholders. Possesses exceptional verbal and written communication abilities, ensuring professional interactions with managers and subject matter experts from various backgrounds. High level of accuracy. Competence in organizing and summarizing data and identifying necessary actions. Capability to multi-task and prioritize efficiently, adept at working in a dynamic environment. Must be able to remain composed under pressure and respond to business partners and coworker's concerns Strong planning, time management, presentation, critical thinking, and influencing skills. Excellent interpersonal skills for effective collaboration and reporting. In-depth knowledge of risk management principles, methodologies, and tools. Demonstrate proactive initiative, be self-motivated, flexible and adapt to changing priorities. Excellent written and verbal communications. Strong organizational and time management skills to meet required deadlines. Ability to manage multiple projects with accuracy and secure resources as necessary.
Qualifications, Education, and Certification Requirements
Education: High school diploma or GED is required. College degree preferred or equivalent banking experience supplemented by banking courses. Experience: 5 years in a Risk or Bank Operations related position with a strong knowledge of operations procedures. Certifications/Specific Knowledge: Excellent writing skills required. Knowledge of computer navigation, including the ability to navigate between multiple systems. Familiarity with governmental guidance or regulations. Must be skilled in Microsoft including SharePoint, Word, Excel, and PowerPoint. Must demonstrate interpersonal skills to create a positive and effective work environment, while motivating and interacting with people.
TRAINING REQUIREMENTS/CLASSES
PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. This position may require bending and reaching. WORK ENVIRONMENT If applicable: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to come to meetings as needed. Equal Opportunity Employer, including disabled/veterans.
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SouthState Bank, N.A.
Feb 04, 2026