Service Delivery Technician

KPMG Performance Hub stands at the forefront of innovation in managed services, meeting growing client demands with cutting-edge solutions. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG Performance Hub, our people are our number one priority. With a wealth of learning, development opportunities and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in KPMG Performance Hub.

• Conduct complex analyses and produce high-quality outputs that adhere to regulatory requirements / organizational standards
• Achieve established production and quality assurance (QA) metrices for complex tasks, continuously monitoring / reporting on productivity and quality performance to identify areas for improvement
• Review Analysts work to ensure accuracy, compliance, alignment with standards, while providing constructive feedback and coaching to foster professional development
• Approve client-ready deliverables by certifying accuracy, comprehensiveness, quality, and coordinate with engagement leaders to ensure alignment with client expectations before delivery
• Foster strong relationships with key stakeholders, Pod Lead, team members by serving as a point of contact, addressing inquiries, facilitating communication, and proposing tailored solutions to enhance client satisfaction / retention
• Handle and safeguard, confidential documents including - cost management workbooks, client presentations, reports, and analysis (adhering to company policies on confidentiality, data security, and accurate documentation)

• Minimum two years of financial crimes experience
• Bachelor's degree from an accredited college or university
• Demonstrated success in expanding networks and identifying strategic opportunities within large organizations
• Experience writing SAR and alert/case narratives summarizing the results of investigations and selecting requisite supporting documentation preferred; familiarity with transaction monitoring, KYC, and open-source research preferred
• Proficiency with Microsoft Office Suite, AI tools, and enterprise collaboration tools
• Proven ability to communicate effectively, both orally and in writing, with strong narrative / presentation skills
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)