Systems Administrator, IT Support Specialist

Position Summary

GoldenWolf is seeking a Systems Administrator/IT Support Specialist to work with our Information Technology Team. The successful candidate will work with the team to maintain a healthy and secure environment. They will build and manage systems in a virtual environment. As part of IT support, they will be responsible for configuration management and auditing of end-user devices, as well as providing helpdesk support as needed. A commitment to collaborative problem-solving, motivation to find solutions, and a focus on quality end-user experiences are essential.

Essential Functions

1. Systems & Server Administration

• Install, configure, and maintain servers (Windows, Linux, cloud-based)
• Manage virtualized environments (VMware, Hyper-V, Azure VMs)
• Monitor system performance and ensure high availability
• Apply patches, updates, and system upgrades regularly

2. Network & Infrastructure Management

• Maintain LAN/WAN, firewalls, switches, and wireless networks
• Troubleshoot connectivity issues and optimize network performance
• Manage DNS, DHCP, VPN, and routing configurations

3. Security & Compliance

• Implement and monitor security controls and access management
• Perform backup and recovery operations; validate restore procedures
• Apply cybersecurity best practices and support compliance frameworks (e.g., NIST, CMMC)
• Monitor logs and respond to security alerts or incidents

4. End-User Support & Helpdesk

• Serve as the first or second point of contact for technical issues
• Troubleshoot hardware, software, and peripheral problems
• Configure and deploy end-user devices (imaging, baseline configs)
• Provide training and guidance to non-technical users

5. Cloud Services & Application Support

• Manage cloud resources (Azure, M365, SaaS platforms)
• Support identity and access management (Azure AD / Entra ID)
• Maintain business applications and troubleshoot service issues

6. Backup, Recovery & Business Continuity

• Manage backup systems and ensure data integrity
• Test disaster recovery procedures and maintain documentation

7. Monitoring & Performance Optimization

• Use monitoring tools to track system health and performance
• Identify bottlenecks and proactively resolve issues before they impact users

8. Documentation & Configuration Management

• Maintain accurate documentation of systems, configurations, and procedures (CMMC-level)
• Track assets, licenses, and hardware inventory
• Create and maintain standard operating procedures (SOPs)

9. Collaboration & Cross-Functional Support

• Work with security, development, and operations teams on deployments and changes
• Communicate technical information clearly to both technical and non-technical stakeholders

Benefits Package:

• Paid Time Off
• Paid Federal Observed Holidays
• Medical Insurance
• Dental and Vision Insurance
• Employee Paid Supplemental Insurance (Short Term Disability, Long Term Disability, Life, Accident, and Critical Illness)
• 401K - employer matching of up to 5%

Equal Employment Opportunity (EEO):

It has been and will continue to be a fundamental policy that GoldenWolf, LLC., is an Equal Opportunity Employer, including veterans and individuals with disabilities, committed to maintaining world-class facilities through technical excellence and innovation.

About the Company:

GoldenWolf is a Service-Disabled Veteran-Owned, Women-Owned Small Business that provides comprehensive facility management and support services to federal agencies. The company specializes in delivering a wide range of professional services, including facilities condition assessments, quality assurance, construction management, strategic planning, and technical support across civilian and defense sectors. We invite you to visit the GoldenWolf website at www.goldenwolf.com to learn more about the organization and explore other career opportunities.

Education And Experience:

• High school diploma or equivalent required.
• Bachelor's degree in a related field preferred.
• 3-5 years of experience in system administration.
• Experience with IT system configuration.
• Experience with building and maintaining virtual server infrastructure.

Required Knowledge, Skills, And Abilities:

• Experience in Azure virtual machine management, including but not limited to virtual machines configured for web app publication.
• Demonstrable experience responding to end-user helpdesk tickets with excellent customer service.
• Knowledge and working experience with cloud environments.
• Demonstrable understanding of VM backup and recovery practices.
• Working knowledge of security methodologies in an enterprise infrastructure, with preference given to candidates with working knowledge of NIST SP 800-171 and CMMC 2.0 frameworks.
• Experience developing and applying existing baseline configurations for devices, networks, and environments.
• Knowledge of intermediate networking management concepts and client troubleshooting.
• Excellent change impact analysis skills for break-fixes, upgrades, and patches.
• Maintain systems according to established requirements through testing, implementation, and monitoring throughout the complete lifecycle of the product or solution.
• Ability to work effectively alone and within a team environment, demonstrating the ability to make and show progress across multiple complex assignments at once.
• Ability to speak and relay information to both technical administrators and non-technical personnel inside and outside of the organization.
• Excellent interpersonal, communication, and time management skills.