Customer Service Representative

JOB TITLE: Customer Service Representative

LOCATION: Capewell Aerial Systems - South Windsor, CT

REPORTS TO: Sales and Customer Service Manager

POSITION SUMMARY: Responsible for specific administrative duties for sales and customer service department.

PRIMARY RESPONSIBILITIES:

• Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly.
• Manage orders from order entry to database maintenance and filing.
• Communicate with customers on order status, confirming order details, and sending Customer Quotes.
• Work with the production and purchasing departments to obtain suitable delivery dates.
• Update and maintain delivery dates based on any changes and communicate to the customer in a timely manner.
• Establish and maintain product knowledge and clearly explain features and benefits.
• Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.
• Perform daily administrative tasks within the department
• Complete invoicing for all product lines, to include creating and distributing invoices for shipments, and complete any customer-required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)
• Maintain a safe and clean work area.
• Work cooperatively with other employees to meet department and company goals.
• This position requires personal protective equipment on the shop floor where safety glasses and composite toe safety shoes are required by all.

OTHER DUTIES: Perform additional duties as directed by supervisors or management to support departmental and organizational objectives.

JOB TITLE: Customer Service Representative

LOCATION: Capewell Aerial Systems - South Windsor, CT

REPORTS TO: Sales and Customer Service Manager

POSITION SUMMARY: Responsible for specific administrative duties for sales and customer service department.

PRIMARY RESPONSIBILITIES:

• Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly.
• Manage orders from order entry to database maintenance and filing.
• Communicate with customers on order status, confirming order details, and sending Customer Quotes.
• Work with the production and purchasing departments to obtain suitable delivery dates.
• Update and maintain delivery dates based on any changes and communicate to the customer in a timely manner.
• Establish and maintain product knowledge and clearly explain features and benefits.
• Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.
• Perform daily administrative tasks within the department
• Complete invoicing for all product lines, to include creating and distributing invoices for shipments, and complete any customer-required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)
• Maintain a safe and clean work area.
• Work cooperatively with other employees to meet department and company goals.
• This position requires personal protective equipment on the shop floor where safety glasses and composite toe safety shoes are required by all.

OTHER DUTIES: Perform additional duties as directed by supervisors or management to support departmental and organizational objectives.

EDUCATION, EXPERIENCE and SKILLS:

• Bachelor's degree in business or related field and 2 years of previous experience in customer service.
• Relevant experience may be substituted for educational requirement.
• Experience in the manufacturing industry required
• Experience in the aerospace industry preferred
• Process Improvement experience preferred (Lean, Six Sigma, ACE RTX/UTX)
• Microsoft Office Suite experience required
• Excellent interpersonal and telephone skills required.
• Self-starter with excellent communication skills
• Ability to handle a variety of tasks simultaneously
• Strong organizational skills and attention to detail
• Ability to work independently
• Professional appearance and attitude
• Ability to deal effectively with professionals, clients and employees at all levels of the organization.

ELIGIBILITY REQUIREMENTS:

• Team Members in this position must be a U.S. Person, as defined by U.S. export control laws.
• Team Members are required to pass a pre-employment background check and drug screen.
• An individual with a disability will be considered qualified for any position that the person can perform the essential function of the position with or without reasonable accommodation. All essential functions incorporated in this description may be subject to reasonable accommodation.
• EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or protected veteran status.

PHYSICAL REQUIREMENTS: This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

WORK ENVIRONMENT:

• Position will work primarily in an office environment with a low noise level but may occasionally have exposure to the production floor with moderate to excessive noise.
• This is a full-time, onsite position.
• The work schedule for this position is Monday through Thursday 7:30AM - 5:00PM and every other Friday 7:30AM - 4:00PM with a 30-minute lunch break.

COMPENSATION: The hiring range for this position is $24 - $29/hr. This range is an estimate and the actual hourly rate may vary based on the candidate's experience, skills, and qualifications. Capewell offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, health savings, flexible spending, retirement, and annual discretionary bonus and incentives.

This position/job description is for reference and guidance only and is subject to change at any time.