Automotive Fleet Representative

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Collect reliable customer/territory information and estimate individual customer potential.
• Conduct competitive product comparisons and identify current competitors' strengths and weaknesses and S-W's competitive advantage.
• Make sales calls to prospective and existing customers. Through the sales process, identify the customer's needs and develop solutions to objectives in order to profitably grow sales.
• Develop a regular sales call schedule to ensure that the needs and expectations of the customer are met.
• Familiarize self with all products, including their application and preparation, in the Sherwin-Williams Automotive line.
• Develop a strategy to grow sales & profits to key, opportunity, new and existing customer and identify items or product categories that require specific attention in support of this strategy.
• Maintain a discipline in pre-call planning daily and weekly activity to ensure time is maximized. Conduct sales calls accordingly, occasionally in conjunction with servicing customers.
• Determine where customer is in the overall Sales Process and what steps are necessary to move the process along.
• Conduct product demos to assist in selling/marketing of automotive refinishing products.
• Obtain information necessary to open a new account and communicate to credit office.
• Access product/technical information to support customers' application requirements.
• Complete expense reports on a timely basis.
• Identify sources of sales leads and follow through on leads provided by store/branch personnel as appropriate.
• Understand servicing branch's strengths and weaknesses and communicate effectively with staff members to ensure that commitments made are within the store's capabilities.
• Identify potential opportunities/issues and work with Zone Manager to support positive outcome.
• Handle customer complaints within lines of authority and manage process to resolution.
• Identify ways to deepen the business relationship with your customers.
• Enlist input from Branch Manager and/or Area Sales Manager on strategies and opportunities in marketplace.
• Schedule periodic sales/technical meetings and conduct these meetings in proficient manner.
• Assist Auto Branch in resolution of product supply problems.
• Conduct customer surveys.
• Make delivery of product as needed ensuring customer's quality and service expectations are met.
• Other duties as assigned.

POSITION REQUIREMENTS

Required:

• High school education or equivalent required.

• valid driver's license.

  Preferred:

  Bachelor's in a business-related field.

KNOWLEDGE & EXPERIENCE:

• Some sales experience in coatings or related field is preferred.
• Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 75%