Energy Services Techician

Are you an Energy Services Technician looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in technical customer service?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Austin, TX. Interested?

Here's what you'd do:

• The client is looking for a motivated, support-oriented, and amicable candidate.
• This role provides remote diagnostics and troubleshooting assistance over the phone for our field technicians and customer-dispatched technicians working.
• Additionally, provides remote technical support for end-users at locations with installed Energy Management Systems.
• Additionally, there is an on-call rotation split between all team members.
• This individual will report to the Customer Service Manager and will have no direct reports.
• This position is responsible for technical analysis and troubleshooting of our EMS (energy management system), validation and configuration of new installations, supporting our clients' third-party vendors, and ensuring persistent connectivity to remote servers.
• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment, and adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Makes customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and works effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self, assumes responsibility and accountability for completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed.

Here's what you'll get:

Pay: $30.00 / hr.

Hours: 40 hrs/Week. (1^st shift).

Length: Contract (6 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

• High School Diploma or GED with 3 years of experience.
• Minimum 3 years of experience in technical customer service.

• Bachelor's Degree with 2 years of experience.
• Proper phone etiquette.
• Ability to speak and write clearly and accurately.
• Demonstrated proficiency in typing and grammar.
• Knowledge of relevant software, computer applications, and equipment.
• Knowledge of customer service principles and practices.
• Effective listening skills.
• Multi-tasking capabilities.
• Proficiency with MS Office Suite.
• Experience with Linux or other command-line interfaces.
• Electrical/HVAC Energy Management Systems experience.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a 'U.S. Person', as defined in ITAR clause 120.15. A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.