Desktop Support Technician

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Jan 06, 2026
Description This team is currently looking for two technicians to join their team in a long term, extendable contract for first shift (Monday to Friday 6am to 2pm and 8am to 5pm). These individuals will be supporting the hospital and the surrounding ambulatory clinics, main duties include: - Hardware support: set up of work stations, break/fix tickets include swapping devices, peripheral device support and support for WOWs (workstation on wheels) mostly used by doctors and nurses. - Support of day-to-day activities: 50% of the time is spent supporting hardware tickets, the other 50% of the time will be supporting projects that include hardware refreshes to replace obsolete devices, deployments, migrations, imaging of new devices, etc. - Some of the break fix issues could be related to PCs, printers (including zebra printers) and other peripheral devices (connectivity), why applications aren't running, putting machines into AD and onboarding of new users. - They will also be spending some time supporting asset management, commissioning and decommission of devices. Skills - Great understanding of Windows 10 is required - exposure to Windows 11 imaging and set up is a plus. - Experience imaging - Lenovo computers come already set up, they do take care of imaging - mostly done through imaging server or flash drive - not done from scratch. - Experience with printers: installing new printers, setting them up, dealing with printer drivers and printer Logic. - Personable with end users - doctors and nurses that have urgency to get their devices to work, will also support people with little to no tech skills - patience is key! - Team player - Willing to communicate and ask questions - because of the setting they prefer someone to ask for help than try to put out a fire by themselves and take longer in the process. This client uses ServiceNow as their ticketing system and asset tracking, Bomgar to do remote support, they have desktops and VDI. Vocera Support for their Voice Environment, and Imprivata Badge Access. This is a Citrix environment, some basic EPIC support as well. This is a windows environment currently on Windows 10 and looking to upgrade to Win11 in the next couple of months. This person will support the device upgrade to ensure all computers can run on Win11. Schedule: M-F 6am-2pm and 8am-5pm. There is an expectation for this individuals to fulfill On Call hours after they acclimated. On Call rotation happens once every couple of months and there is no onsite requirement when on call. On Call weekly stipend is $351 minus taxes plus any OT worked during On Call hours. Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Hardware, Windows, Customer service, Sccm, Printers, Imaging, Help desk support, Technical support, Help desk Top Skills Details Desktop,Windows 10,Support,Troubleshooting,Active directory,Hardware,Windows,Customer service,Sccm,Printers,Imaging Additional Skills & Qualifications Good customer service - white glove service required to support doctors, nurses and hospital staff Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Raleigh, NC. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Raleigh,NC. Application DeadlineThis position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.