Technical Training Manager, Corporate Blount, FT, Day

Inspire health. Serve with compassion. Be the difference.

Job Summary

The Technical Training Manager supports the implementation, optimization, and maintenance of learning technologies and systems within a defined healthcare market. This role collaborates with cross-functional teams-including Learning Design & Technologies, Information Services, HRIS, and Clinical Education-to ensure that technical training infrastructure aligns with the operational and clinical needs of the healthcare environment. The position focuses on system support, integration, and technical enablement, with a strong emphasis on real-time training support and technology troubleshooting. This is an individual contributor role with no direct reports.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

Learning Systems & Technology Management

• Serve as the technical expert for the configuration, testing, deployment, and maintenance of learning systems and associated technologies used in clinical and non-clinical settings.

• Administer the Learning Management System (LMS), ensuring data integrity, system optimization, and alignment with healthcare compliance and regulatory requirements.

• Develop and maintain LMS reports and dashboards; respond to ad hoc data requests from clinical and administrative stakeholders.

• Ensure proper integration and testing of all learning technology systems, including those supporting electronic health records (e.g., Epic) and other clinical applications.

• Maintain training room technology, software, and scheduling logistics across hospital campuses and outpatient facilities.

Operational Support & Collaboration

• Act as a liaison between clinical operations, IT, and training teams to address system issues and support needs.

• Provide technical assistance and troubleshooting for hardware, software, and user issues, including those reported via platforms such as ServiceNow.

• Support live training sessions by moderating virtual or in-person classes, offering back-of-classroom technical support, and facilitating classroom logistics to ensure seamless delivery.

• Collaborate with facilitators and educators to resolve technical disruptions in real time and ensure a positive learning experience for clinical and non-clinical staff.

• Audit training facilitation for technical accuracy and provide feedback or remediation plans as needed.

• Coordinate with stakeholders to resolve system issues effectively and efficiently, ensuring minimal disruption to patient care and staff workflows.

Quality Assurance & Continuous Improvement

• Monitor and evaluate system performance and user feedback to identify opportunities for improvement.

• Support the development of dynamic reporting and tracking platforms to monitor learning system utilization and impact on clinical and operational outcomes.

Project Management

• Lead and support market-specific learning technology projects using project management methodologies.

• Collaborate with stakeholders to implement system changes, upgrades, and new initiatives that support healthcare delivery and staff development.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - Bachelor's degree in Computer Information Sciences, Business Management, Information Technology, Project Management, Training & Development, or a related field.
• Experience - Experience with HR or clinical technology systems, and progressive project or systems management roles preferred. Experience in a healthcare or hospital environment is strongly preferred.

In Lieu Of

• In Lieu of the education and experience requirements noted above, the following combination of education, training and/or experience may be considered an equivalent substitution: Associate's degree in a related field and a minimum of five (5) years in IT systems, learning and development, LMS administration (preferably in healthcare or education), and project management.

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Proficient computer skills (word processing, spreadsheets, database)
• Data entry skills
• Strong interpersonal and communication skills, with the ability to work effectively in clinical and administrative environments.
• Proficiency in Microsoft Office Suite, LMS platforms, and database management.
• Experience in systems facilitation, technical support, and real-time troubleshooting.
• Demonstrated project management capabilities in a healthcare setting.
• Familiarity with healthcare compliance standards and adult learning principles.
• Ability to manage multiple priorities in a fast-paced, patient-centered environment.

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.