Housing Administrator

Housing Administrator

Position Description
This position oversees the daily operations and coordinates projects for Residential Life, Facilities, and Housing Properties. The Housing Administrator is supervised by the Associate Director of Residential Life and the Coordinator of Housing Properties and works collaboratively with staff in both units.

Responsibilities for this position include the following:

Business Operations & Process Management (40%)
* Coordinate Housing Property communication and customer service. Serve as the primary university point of contact for Pillsbury Court (PC) and the West Bank Townhouses (WBTH).
* Assist with marketing of PC and WBTH. Ensure high occupancy is maintained.
* Manage the PC and WBTH application, move-in, leasing, and vacate processes.
* Manage the verification process for PC and WBTH applicants to ensure they qualify for residency in requested property.
* Design, implement, and evaluate protocols and processes regarding PC & WBTH resident lifecycle and other areas as needed.
* Develop and coordinate monthly electronic communication to tenants.
* Fosters communication within the department and University, as well as with external constituents.
* Collaborates with other departmental administrative staff on process improvements
* Establishes, maintains and ensures compliance of day-to-day operational procedures for the Central HRL office. Actively looks for ways to improve departmental processes to gain efficiencies and effectiveness.
* Maintain a working knowledge of departmental processes for business operations
* Manage the ordering, inventory and distribution of uniforms for departmental student employees and professional staff.
* Coordinate Central Housing office supply inventory and manage requests to ensure financial stewardship.
* Manage Residential Life and some departmental events, including invitations, room reservations and food.
* Monitor shared email inbox for the department, respond to and triage emails to staff throughout the department.

Administrative Support (20%)
* Anticipates, plans, and oversees various administrative operations of the department.
* Coordinate interview schedules and paperwork for professional staff searches within Residential Life.
* Coordinate elements of student staffing and training processes.
* Create reports for student behavior and student staffing processes.
* Provide assistance for all Residential Life processes and messaging.
* Provides training to new staff on HRL operational procedures and processes
* Process employment paperwork and bi-weekly payroll for student staff within Residential Life.
* Serve as administrative back up to the Senior Housing Administrator including payroll processing.
* Manage the use and organization of Central Housing storage areas.
* Manage the inventory and check out/in processes for equipment and resources within Central Housing.

Project Support (20%)
* Manages and participates in special projects and initiatives as they occur
* Researches and analyzes project elements for various initiatives, reports and presentations. Reports findings and provides recommendations.
* Oversees housing related data and maintains a resource of where data is located.
* Assists in the compilation and dissemination of information from annual surveys conducted by HRL.
* Gathers and compiles information/data and conducts research on a variety of housing related topics.
* Develops, tracks, coordinates, and implements special projects and reports as requested.
* Leads/facilitates and serves on ad-hoc departmental committees as requested.
* Coordinates administrative follow-up and task management on various projects/initiatives.
* Identifies and implements efficiencies utilizing standard project management tools (i.e. Lean/Six Sigma) methodologies.

Technology (15%)
* Manage updates for all Housing Properties and Residential Life web pages on the Housing & Residential Life website.
* Facilitate Residential Life related requests for department Digital Display boards.
* Coordinate central Residential Life and Housing Properties Salesforce responses.
* Maintains and enhances organized record keeping of administrative documents within the HRL Shared Drive and the Google Drive areas. Manage and maintain all data and files associated with PC and WBTH. Provide oversight and continuity for Residential Life documents.
* Assist with maintaining current building floor plans.
* Update the housing occupancy management system (StarRez) and Google Drive Documents to reflect changes in PC and WBTH Occupancy.
* Manage on-call phone tree systems for Res Life and HRL facilities.
* Serve as the housing occupancy management system (StarRez) superuser for Housing Properties.

Supervision (5%)
* Recruit, hire, train, supervise and evaluate student administrative staff for Residential Life.

Minimum Qualifications
* BA/BS with at least 2 years of experience or a combination of related education and work experience to equal 6 years.
* Applicants must have excellent organizational skills and experience working with administrative operations and procedures; experience with customer service; and proficiency with Google office applications and Microsoft Office suite.

Preferred Qualifications
* Administrative experience in a university setting.
* Ability to adapt workflow patterns to manage several projects at once, and meet multiple deadlines.
* Experience with business writing/editing, experience working with customer management software, and experience with updating website content.
* Excellent professional and interpersonal communication skills, strong written and verbal communication skills.
* Ability to work with a diverse University of Minnesota population.
* Ability to grasp new ideas.
* Demonstrated ability to learn new software.
* Ability to direct staff and students to solutions.
* Demonstrated ability to work as a team member.

Pay Range: $26.92-$27.41; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).