Court Support Navigator #58810

Make a difference with VOA Oregon! For over 125 years, Volunteers of America Oregon has been dedicated to serving the most vulnerable members of our community. Through our programs in behavioral health, addiction treatment, reentry services, and support for children and families, we provide life-changing services that promote safety, healing, and empowerment.

Join a mission-driven organization that truly values its employees! This is a full-time position with excellent benefits, including:

Comprehensive health coverage - medical, dental, and vision insurance, with an employee medical premium starting at just $12.50 per paycheck

Financial protection - life insurance, short- and long-term disability insurance

Retirement security - 403(b) with an automatic 5.5% employer contribution after 18 months, regardless of employee participation

Work-life balance - a generous paid time off (PTO) plan, starting with accruals that earn 15 days in the first year, 23 days in the second, and 26 days in the third

Upfront sick leave - 80 hours of front-loaded sick time (prorated in the first year), which resets annually on January 1

Paid holidays - 10 paid holidays each year, plus three personal holidays (prorated in the first year) for employees to take time off to celebrate holidays, events, or milestones that matter most to them

Student loan forgiveness - As a 501(c)(3) nonprofit, VOA Oregon is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, which can help employees reduce or eliminate their federal student loan debt after 10 years of qualifying payments.

Additional perks - flexible spending accounts, an employee assistance program, and other voluntary benefits and discounts

At VOA Oregon, you'll be part of a compassionate and dedicated team, making a real difference in our community. Apply today!

Position Summary: The Court Support Navigator is responsible for providing a welcoming and friendly reception to people visiting the Multnomah County Central Courthouse while assisting court patrons with wayfinding and addressing special needs. The Court Support Navigator is responsible for serving the public entering the courthouse by greeting visitors in the courthouse lobby; directing individuals to informational kiosks, departments, services and courtrooms; answering basic questions about the courthouse; and locating resources within the courthouse for individuals that are requesting accommodations or extra assistance in order to conduct their business. Works in collaboration with courthouse administration and VOA Oregon staff to ensure up-to-date information is available.

Education, Training and Experience:

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  High school diploma or GED required.

  
  

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  At least one year of professional reception and/or customer service experience

  
  

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  Bi-lingual required

  
  

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  Prior experience working within public service setting preferred but not required

  
  

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  Experience supervising volunteers or other employees is preferred but not required

  
  

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  Knowledge and skills using MS Office and desktop/iPad tools.

  
  

Competencies:

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  Communication proficiency

  
  

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  Cultural competency and desire to work with diverse, multicultural community members

  
  

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  Customer service orientation and skills

  
  

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  Basic conflict resolution skills

  
  

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  Ethical, professional conduct

  
  

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  Adaptable

  
  

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  Initiative

  
  

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  Time management and organizational skills

  
  

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  Good judgment and problem-solving abilities

  
  

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  Ability to work independently

  
  

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  Knowledge and understanding of courthouse floorplan, procedures and services to make meaningful referrals.

  
  

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  Familiarity with de-escalation techniques and trauma training to work effectively with community members in crisis.

  
  

Other Eligibility Requirements:

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  Ability to pass a criminal background check.

  
  

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  Reliable transportation.

  
  

Duties and Responsibilities:

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  Welcome and direct people accessing services at the courthouse.

  
  

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  Direct families with children to the CourtCare drop-in childcare center.

  
  

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  Respond to inquiries respectfully and determine appropriate solutions to problems.

  
  

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  Communicate effectively with visitors utilizing services, as well as with community partners and courthouse staff.

  
  

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  Collaborate with court leadership to track the evolving needs of court patrons and identify potential process improvements.

  
  

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  Report any suspected problems, incidents, accidents, or other concerns to supervisor as soon as possible.

  
  

Other Duties:

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  May coordinate with volunteers for continuum of service.

  
  

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  Other duties as assigned by manager.

  
  

Supervisory Responsibility: Position is not responsible for supervision of other employees. May provide direction to volunteers.

Environmental Conditions:This position works in the new Multnomah County Central Courthouse located in downtown Portland. Watch a virtual tour of the modern and spacious courthouse:https://www.multco.us/tour-new-multnomah-county-central-courthouse

Schedule: This is a full-time position, 40 hours per week

Volunteers of America Oregon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, protected veteran status, disability or any other category protected by federal, state or local law.