Product Manager

Product Manager

Consultant I

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking a dynamic and experienced Product Manager to join our Channel RTM team in Customers Technology Solutions group.

The opportunity:

* Partner with business stakeholders to understand current and future needs

* Ensure workflows to be migrated supports updated selling motions on target business applications, including implications for end-to-end back-office processes.

* Provide AI thought leadership by identifying areas where AI can materially transform the transactional digital-human interactions.

* Define innovative solutions that enhance the partner platform sales and support processes.

* Stay updated on the latest advancements in AI and apply them to product development.

* Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency

* Communicate/align with internal customers and technical teams on product vision and roadmap.

* Assist in Change Management planning and execution related to CRM and adjunct system changes with a focus on impacts to business for both internal teams and our DMe Partners

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

* Bachelor s degree in CS or related technical field, business or relevant work experience.

* MBA or advanced degree is a plus.

* 7-10 years of product management experience is required--experience with global large-scale enterprise business and system transformations is highly recommended

* Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Services, Amazon Bedrock or AWS SageMaker is highly desirable. Demonstrated success in leveraging these technologies to design scalable, intelligent solution that enhance user productivity, automate workflows, and drive measurable business outcomes will set you apart

* Solid experience in Scrum or similar Agile development methodology

* Proven ability to understand the impact of technical changes, and articulate the impacts to business processes

* Self-starter that thrives in the face of challenges

* Exceptional verbal and written communication skills, including the ability to communicate with technical and non-technical audiences

* Strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship

* Excellent conflict-resolution management skills; ability to effectively facilitate teams to the successful resolution of issues

* Bachelors degree in CS or related technical field, or relevant work experience; experience in working in CRM solutions is highly desirable

Benefits

Employees receive eleven (11) paid holidays, two (2) weeks of paid vacation per year, and are eligible for health, dental, disability and life insurance.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminacion y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminacion y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los meritos y las necesidades del negocio. Estamos comprometidos a seguir practicas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religion, discapacidad, genero, origen nacional, orientacion sexual, identidad de genero, expresion de genero, edad, informacion genetica, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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customer relationship management,product management,agile development,scrum,